At a Glance
- Tasks: Provide essential admin support and manage casework for the QDM team.
- Company: Join a supportive and collaborative team focused on public protection.
- Benefits: Gain valuable experience in a fast-paced environment with a commitment to inclusion.
- Other info: Fixed-term contract until September 2027 with opportunities for personal growth.
- Why this job: Make a real impact by ensuring fair outcomes and excellent customer care.
- Qualifications: Organised, proactive, and skilled in admin with strong communication abilities.
The predicted salary is between 25000 - 28000 £ per year.
About the team
We have a new role to join our QDM team on an initial 16 month contract. The Quality of Decision Making (QDM) team plays an important role in supporting the NMC’s regulatory work and helping to protect the public. We oversee, review and agree removal processes, ensuring cases are progressed fairly, accurately and efficiently in line with our rules and standards. We are a supportive, collaborative and people-focused team that values professionalism, inclusion and continuous improvement. Working closely with Assistant Registrars and colleagues across the organisation, we aim to deliver a high-quality service to everyone who engages with us. This is an exciting opportunity for someone who enjoys administration, problem-solving and working in a fast-paced environment where attention to detail really matters.
Your role & impact
As a QDM Administrator, you’ll provide essential administrative and casework support to help the team manage referrals, reviews and Agreed Removal applications efficiently and accurately. You’ll be responsible for logging new requests, maintaining accurate records, managing inbox correspondence and preparing case documentation, including creating PDF bundles using Adobe software. You’ll also communicate with internal and external stakeholders by email, letter and telephone, ensuring every interaction is professional, clear and person-centred. This role is central to ensuring our processes run smoothly and that stakeholders receive timely updates and excellent customer care. Your work will directly contribute to maintaining high standards, supporting fair outcomes and helping the NMC deliver on its public protection role. You’ll also play an active role in supporting colleagues, sharing workload across the team and contributing ideas to improve processes and ways of working.
What you’ll bring
We’re looking for someone who is organised, proactive and committed to delivering high-quality work. You’ll thrive in a busy environment, be confident managing competing priorities and take pride in providing excellent customer service. You’ll bring:
- Experience providing administrative support within a busy office or customer-focused environment
- Strong organisational skills with the ability to prioritise workloads and meet deadlines accurately
- Excellent written and verbal communication skills with a professional and empathetic approach
- Good IT skills, including Microsoft Office applications and Adobe software packages
- A high level of attention to detail and the ability to handle sensitive and confidential information appropriately
- A collaborative mindset and willingness to support colleagues and contribute positively to the team
- A commitment to equality, diversity and inclusion in the way you work and interact with others
Most importantly, you’ll be someone who is motivated to make a positive contribution, embraces teamwork and is committed to delivering excellent service in support of the NMC’s purpose and values.
Please note this is fixed term contract until 27th September 2027.
StudySmarter Expert Advice🤫
We think this is how you could land Team Administrator in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like nmc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like nmc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Team Administrator in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to nmc.
How to prepare for a job interview at nmc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in nmc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services nmc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
