Area: Newton Abbott Hours: 25 hours (Working between Tuesday to Friday) Rate: £12.71 - £12.91 DOE Our client has a part time, permanent opportunity to join their manufacturing site in Newton Abbott. Key responsibilities Order & enquiry management Process customer orders, quotes, and enquiries accurately and efficiently via phone and email. Track orders through to delivery, proactively updating customers on lead times, backorders, or delays Liaise with other key departments both within the Newton Abbot site and the wider Group to support service & installation queries, appointments and updates. Help to coordinate orders with the production or technical team, ensuring specifications are correctly captured Customer support Respond to product, warranty, servicing, and repair enquiries with accurate information Escalate queries appropriately to Product Specialists Handle complaints and service issues professionally, aiming for first-contact resolution wherever possible Administration & coordination Maintain accurate customer and order records in the CRM/ERP system Process credit notes, returns, and repair bookings in line with company policy Support the teams with administrative tasks related to trials, loans, quotations and demonstration equipment Coordinate with production/warehouse/logistics on delivery scheduling Relationship building Build strong working relationships with both internal and external customers Identify opportunities to flag upsell, servicing, or replacement needs to the sales team Represent the company's values professionally in every customer interaction Essential Previous experience in a customer service, order processing, or administrative role Excellent verbal and written communication skills, with the ability to explain information clearly to a range of audiences
Customer Service Representative in Newton Abbot employer: NMC Recruitment
At NMC Recruitment, we pride ourselves on being an excellent employer by offering competitive pay rates and a supportive work culture that values teamwork and employee development. Our Ellesmere Port location provides a unique opportunity for growth, with comprehensive training provided to enhance your skills as a Telehandler, ensuring you are well-prepared for both current and future roles within the company.
