Area: Newton Abbott Hours: 25 hours (Working between Tuesday to Friday) Rate: £12.71 - £12.91 DOE
Our client has a part time, permanent opportunity to join their manufacturing site in Newton Abbott.
Key responsibilities
Order & enquiry management
Process customer orders, quotes, and enquiries accurately and efficiently via phone and email.
Track orders through to delivery, proactively updating customers on lead times, backorders, or delays
Liaise with other key departments both within the Newton Abbot site and the wider Group to support service & installation queries, appointments and updates.
Help to coordinate orders with the production or technical team, ensuring specifications are correctly captured
Customer support
Respond to product, warranty, servicing, and repair enquiries with accurate information
Escalate queries appropriately to Product Specialists
Handle complaints and service issues professionally, aiming for first-contact resolution wherever possible
Administration & coordination
Maintain accurate customer and order records in the CRM/ERP system
Process credit notes, returns, and repair bookings in line with company policy
Support the teams with administrative tasks related to trials, loans, quotations and demonstration equipment
Coordinate with production/warehouse/logistics on delivery scheduling
Relationship building
Build strong working relationships with both internal and external customers
Identify opportunities to flag upsell, servicing, or replacement needs to the sales team
Represent the company's values professionally in every customer interaction
Essential
Previous experience in a customer service, order processing, or administrative role
Excellent verbal and written communication skills, with the ability to explain information clearly to a range of audiences
Strong attention to detail, particularly with orders involving custom specifications
Confidence using CRM/ERP systems and general MS Office/Google Workspace tools
Ability to manage a high volume of enquiries while maintaining accuracy and a calm, professional manner
At NMC Recruitment we review all applications. We will contact all candidates showing the required skills and experience. We may store your information on our database for future opportunities.
Customer Service Representative in Newton Abbot employer: NMC Recruitment Ltd
Join a dynamic team in Ellesmere Port where your skills as a Telehandler will be valued and rewarded. With competitive pay rates, a supportive work culture, and opportunities for professional growth, this company prioritises employee well-being and development. Enjoy the benefits of a structured 4 on 4 off shift pattern that promotes work-life balance while being part of a collaborative environment.
