Area:
Newton Abbott
Hours:
25 hours (Working between Tuesday to Friday)
Rate:
£12.71 - £12.91 DOE Our client has a part time, permanent opportunity to join their manufacturing site in Newton Abbott. Key responsibilities Order & enquiry management Process customer orders, quotes, and enquiries accurately and efficiently via phone and email. Track orders through to delivery, proactively updating customers on lead times, backorders, or delays Liaise with other key departments both within the Newton Abbot site and the wider Group to support service & installation queries, appointments and updates. Help to coordinate orders with the production or technical team, ensuring specifications are correctly captured Customer support Respond to product, warranty, servicing, and repair enquiries with accurate information Escalate queries appropriately to Product Specialists Handle complaints and service issues professionally, aiming for first-contact resolution wherever possible Administration & coordination Maintain accurate customer and order records in the CRM/ERP system Process credit notes, returns, and repair bookings in line with company policy Support the teams with administrative tasks related to trials, loans, quotations and demonstration equipment Coordinate with production/warehouse/logistics on delivery scheduling Relationship building Build strong working relationships with both internal and external customers Identify opportunities to flag upsell, servicing, or replacement needs to the sales team Represent the company's values professionally in every customer interaction Essential Previous experience in a customer service, order processing, or administrative role Excellent verbal and written communication skills, with the ability to explain information clearly to a range of audiences Strong attention to detail, particularly with orders involving custom specifications Confidence using CRM/ERP systems and general MS Office/Google Workspace tools Ability to manage a high volume of enquiries while maintaining accuracy and a calm, professional manner At NMC Recruitment we review all applications.
We will contact all candidates showing the required skills and experience.
We may store your information on our database for future opportunities.
TPBN1_UKTJ
Customer Service Representative in Exeter employer: NMC Recruitment Ltd
Join a dynamic team in Ellesmere Port where your skills as a Telehandler will be valued and rewarded. With competitive pay rates, a supportive work culture, and opportunities for professional growth, this company prioritises employee well-being and development. Enjoy the benefits of a structured 4 on 4 off shift pattern that promotes work-life balance while being part of a collaborative environment.
