Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage member accounts, handle queries, and ensure timely payments.
- Company: Join NMBS, a dynamic company in the construction industry.
- Benefits: Enjoy hybrid working, with two days in the office each week.
- Why this job: Gain valuable experience in finance while developing your skills in a supportive environment.
- Qualifications: GCSEs A to E, including Maths and English; customer service experience preferred.
- Other info: This is an entry-level contract role with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
An exciting and challenging role reporting directly to the Allocations & Credit Control Team Leader, the position involves managing a ledger of member accounts – dealing with all account related queries, allocation of payments and using Credit Control practices to obtain payment for unpaid invoices, includes developing new initiatives and ensuring departmental KPI’s are achieved. This is a full-time role 8:30 – 4:30pm Monday – Friday, hybrid, with two days per week working in office.
Role Summary
- Reconcile and allocate payments as per KPI’s
- Liaise with members to ensure outstanding queries within 6 months
- Ensure no aged debt over 18 months
- Reconciling member accounts
- Chasing member accounts via telephone and email
- Providing monthly updates to Credit Risk Team Manager / Head of Credit on any unpaid balances
- Have no manual deductions (invoices without known queries) over 90 days
- Supporting team members where required
- Ad-hoc duties which may arise
Communication and Working Relationships
- Create productive working relationships with all staff (internal)
- Develop and maintain relationships to a high standard with all members as required (external)
Dimensions and Decision Making
- Be proactive in the suggestions of improvements to working practices
- In conjunction with the Allocations & Credit Control Team Leader, ensure that all regulatory requirements are met in an accurate and timely fashion
Skills, Knowledge, And Experience
- GCSE’s A to E (including Maths & English) or equivalent
- Self-motivated
- Action a high volume of customer queries
- Credit control experience is an advantage
- Good communication skills – both verbal and written
- Previous experience within a busy sales ledger environment is essential
Performance Standards
- Educated to a good standard of numeracy and literacy
- Highly computer literate in particular Word, Excel and PowerPoint
- Possess high degree of accuracy
- Willingness to work outside contracted hours
- Enjoy working with people of differing cultures, backgrounds, and positions
- Goal oriented
- Good organisational skills
- High level of integrity and credibility
- Openness to change
- Motivated self-starter, resourceful
- High quality verbal and written communication
- Effective time management
- Flexible, innovative, and creative
- Excellent interpersonal skills
- Customer focused
- Attend meetings as required and to provide a positive contribution to those meetings
- To fulfil all company objectives to a satisfactory conclusion
Personal Standards
- Smart appearance
- Self-motivated to operate with limited supervision in a disciplined and organised way
- Must have a professional attitude
- Ability to delegate, manage and motivate your team
- Must have the ability to organise and prioritise to meet strict deadlines
- Must possess a can-do attitude to work
- Must be persistent and thorough
- Must be proactive and quick thinking
- Capable of working under pressure to meet necessary deadlines
- Willingness to accept constructive criticism and handle pressure in a professional manner
- Must have ambition, desire and commitment to succeed
- Multitask management of initiatives and activities both personal and team
Allocations & Credit Control Administrator employer: NMBS
Contact Detail:
NMBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations & Credit Control Administrator
✨Tip Number 1
Familiarise yourself with credit control practices and the specific KPIs mentioned in the job description. Understanding these metrics will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Since the role involves liaising with members about account queries, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed customer queries or reconciled accounts in previous roles. Being able to share specific instances where you've excelled in similar tasks will showcase your experience and problem-solving abilities.
✨Tip Number 4
Research NMBS and their values to understand their culture and expectations. Tailoring your approach to align with their mission can help you make a strong impression during the interview process.
We think you need these skills to ace Allocations & Credit Control Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control and customer service. Use specific examples that demonstrate your ability to manage accounts and resolve queries effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Allocations & Credit Control Administrator role. Mention how your skills align with the job requirements, particularly your communication skills and experience in a busy sales ledger environment.
Highlight Key Skills: Emphasise your organisational skills, attention to detail, and ability to work under pressure. These are crucial for managing member accounts and meeting KPIs as outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at NMBS
✨Know Your Numbers
As an Allocations & Credit Control Administrator, you'll be dealing with accounts and payments. Brush up on your numeracy skills and be prepared to discuss how you've managed ledgers or reconciled accounts in the past.
✨Demonstrate Communication Skills
Good communication is key in this role. Be ready to share examples of how you've effectively liaised with clients or team members to resolve queries, especially in a busy sales ledger environment.
✨Show Your Proactivity
The job requires a proactive approach to managing accounts and suggesting improvements. Think of instances where you've taken the initiative to solve problems or improve processes and be ready to discuss them.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and meet deadlines. Prepare scenarios where you successfully managed multiple tasks or dealt with challenging situations, showcasing your organisational skills.
