At a Glance
- Tasks: Welcome and assist travellers while promoting our products in a vibrant travel centre.
- Company: Join the SNCB team at Brussels-Midi for an exciting internship experience.
- Benefits: Unlimited train travel in Belgium during your internship and insights into sustainable mobility.
- Other info: Dynamic international environment with a supportive team of colleagues.
- Why this job: Perfect opportunity to enhance your language skills and gain valuable commercial experience.
- Qualifications: Fluency in French, Dutch, and English; customer service skills are a plus.
The predicted salary is between 12000 - 18000 £ per year.
Wat kan je bijleren met deze stage
Dans notre équipe d'une vingtaine de collègues, tu apprendras les techniques d'accueil et les compétences commerciales. Tu sauras aussi comment promouvoir nos produits. C'est l'endroit rêvé pour mettre en pratique ta connaissance des langues (FR/NL/ANG).
Welke taken zal je uitvoeren?
Ton stage se déroulera dans un travel center SNCB où tu accueilleras, informeras et aideras nos voyageurs dans l'achat de leur produit. Il s'agit d'un environnement international où la connaissance des langues est indispensable.
Is deze stage iets voor jou?
- Onderwijsniveau:
- Studierichting:
- Duur stage:
- Periode stage:
- IT-kennis:
- Talenkennis:
- Andere belangrijke competenties:
Wat mag je van ons verwachten?
- Een kijk achter de schermen bij NMBS
- Meewerken aan de duurzame mobiliteit van morgen
- Onbeperkt treinreizen in België tijdens je stageperiode
Waar bevindt je stageplaats zich?
Ton stage se déroulera à la gare de Bruxelles-Midi
What's next ?
- Je solliciteert voor deze stageplaats.
- Als we denken dat je over het juiste profiel beschikt én er een stagebegeleider beschikbaar is tijdens je stageperiode, zullen wij je uitnodigen voor een gesprek.
- We laten je weten of we je een stage kunnen aanbieden.
Vragen?
Stage Bruxelles-Midi National - Accueil et vente employer: NMBS-SNCB
Joining our team at the Brussels-Midi travel center offers a unique opportunity to immerse yourself in an international environment while honing your customer service and sales skills. With unlimited train travel across Belgium during your internship, you'll not only gain valuable experience but also contribute to sustainable mobility for the future. Our supportive work culture encourages language proficiency and personal growth, making it an ideal place for aspiring professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Stage Bruxelles-Midi National - Accueil et vente
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at NMBS-SNCB for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Stage Bruxelles-Midi National - Accueil et vente
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let NMBS-SNCB know you’re keen to grow alongside their team.
How to prepare for a job interview at NMBS-SNCB
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with NMBS-SNCB.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
