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For Companies At a Glance
- Tasks: Lead the reception team to deliver outstanding guest service and manage queries effectively.
- Company: Join Novotel London West, a vibrant hotel with a focus on business and leisure.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and exciting employee perks.
- Other info: Opportunities for career progression within the Arora group await you.
- Why this job: Be part of a dynamic team and grow your career in hospitality.
- Qualifications: Strong organisational skills, excellent communication, and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Benefits
- Salary – Discussed at venue.
- Holiday – 28 days holiday, enhanced after 5 years of service.
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us
Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms.
A bit about what you will do
- Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.
- Ensure all guest queries and complaints are dealt promptly with in a satisfactory manner.
- Ensure a thorough and proactive administration of the group’s invoicing.
- Work closely with the Reception Manager and the Duty Manager to ensure that any recurring issues and problems faced by the guest are recorded in the DM Report.
- Be fully conversant with all room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Help DM with additional tasks such as Cosmos PMs/Letters for Delay Flights/Credit Limit/Room Reg when needed.
- Ensure a commercial attitude is adopted at all times and maintain an awareness of all Sales opportunities within the hotel to maximise room sales and revenue for the Hotel.
- Establish a good working relationship with all the guests and colleagues, creating a team that works well together and with other departments.
- Be fully conversant with all facilities and services of the Novotel London West.
More about you
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role is a real advantage.
- Opera PMS experience is a plus.
Grow with us
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reception Supervisor employer: NLW - Front Office
Contact Detail:
NLW - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Novotel or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your approachable and positive manner shine through. Remember, they want someone who fits into their team, so be yourself and engage with everyone you meet.
✨Tip Number 3
Do your homework! Familiarise yourself with Novotel London West’s services and facilities. Being able to discuss their offerings and how you can contribute will impress the hiring managers and show your genuine interest.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Arora Hotels. Don’t miss out on the chance to grow with us!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Reception Supervisor role. Highlight your organisational skills, attention to detail, and any relevant hotel experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about providing excellent service and how you can contribute to our team at Novotel London West. Keep it friendly and professional!
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application is clear and concise. Use proper grammar and spelling to demonstrate your high standard of written English – it’s super important for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at NLW - Front Office
✨Know the Hotel Inside Out
Before your interview, make sure you’re familiar with Novotel London West and its offerings. Understand the room categories, rates, and any promotions they have. This knowledge will show that you're genuinely interested in the role and can help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, excellent customer service is key. Prepare examples from your past experiences where you’ve handled guest queries or complaints effectively. Highlight how you maintained a positive attitude and resolved issues promptly to ensure guest satisfaction.
✨Demonstrate Team Spirit
This role requires strong teamwork. Be ready to discuss how you’ve supported colleagues in previous positions. Share specific instances where you’ve collaborated with others to achieve a common goal, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Reception Supervisor and how you would handle them. Practising these scenarios will help you articulate your thought process during the interview.