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For Companies At a Glance
- Tasks: Lead the reception team to deliver outstanding guest service and manage queries effectively.
- Company: Join Novotel London West, a vibrant hotel with a focus on business and leisure.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and exciting employee perks.
- Other info: Opportunities for career progression within the Arora group await you.
- Why this job: Be part of a dynamic team and grow your career in hospitality.
- Qualifications: Strong organisational skills, excellent communication, and a positive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Benefits
- Salary – Discussed at venue.
- Holiday – 28 days holiday, enhanced after 5 years of service.
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us
Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms.
A bit about what you will do
- Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.
- Ensure all guest queries and complaints are dealt promptly with in a satisfactory manner.
- Ensure a thorough and proactive administration of the group’s invoicing.
- Work closely with the Reception Manager and the Duty Manager to ensure that any recurring issues and problems faced by the guest are recorded in the DM Report.
- Be fully conversant with all room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Help DM with additional tasks such as Cosmos PMs/Letters for Delay Flights/Credit Limit/Room Reg when needed.
- Ensure a commercial attitude is adopted at all times and maintain an awareness of all Sales opportunities within the hotel to maximise room sales and revenue for the Hotel.
- Establish a good working relationship with all the guests and colleagues, creating a team that works well together and with other departments.
- Be fully conversant with all facilities and services of the Novotel London West.
More about you
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role is a real advantage.
- Opera PMS experience is a plus.
Grow with us
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reception Supervisor in London employer: NLW - Front Office
Contact Detail:
NLW - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Novotel or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching Novotel London West. Know their services, values, and what makes them stand out. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to customer service and team leadership. Think of examples from your past experiences that highlight your skills in handling guest queries and working under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Reception Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Reception Supervisor role. Highlight your organisational skills, attention to detail, and any relevant hotel experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for providing excellent service and how you can contribute to our team at Novotel London West. Keep it friendly and professional!
Show Off Your Communication Skills: Since communication is key in this role, ensure your written application is clear and concise. Use proper grammar and spelling, and let your personality come through – we love a positive attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at NLW - Front Office
✨Know Your Stuff
Before the interview, make sure you’re well-versed in everything about Novotel London West. Familiarise yourself with their services, room categories, and any recent news or promotions. This shows your genuine interest and helps you answer questions more confidently.
✨Showcase Your Skills
Highlight your organisational skills and ability to multitask during the interview. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved guest complaints. This will demonstrate that you can handle the pressures of a Reception Supervisor role.
✨Be Personable
Since this role involves interacting with guests and colleagues, it’s crucial to come across as approachable and positive. Practice your communication skills and think of ways to convey your friendly nature. A warm smile and a confident handshake can go a long way!
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about team dynamics, opportunities for growth within the Arora group, or how they measure success in the Reception Supervisor role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.