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- Tasks: Welcome guests, enhance their experience, and handle feedback with a smile.
- Company: Join the vibrant Novotel London West, a hub for business and leisure.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and exciting employee perks.
- Other info: Great opportunities for career growth in a dynamic hotel environment.
- Why this job: Be part of a team that values guest satisfaction and personal connections.
- Qualifications: Strong communication skills and a passion for providing excellent service.
The predicted salary is between 24000 - 30000 £ per year.
Salary – Discussed at venue.
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us... Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms.
A bit about what you will do...
- Be present in the lobby and at reception in order to meet guests on a daily basis, enhance guest satisfaction.
- Handle guest comments and complaints, ensures follow up.
- Develop close relationships with guests to encourage loyalty.
- Ensure guests receive a warm and friendly welcome.
- Organise the host-ables for optimum effectiveness.
- Know the behaviours patterns of regular guests and issues instructions to the different teams within the department.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role is a real advantage.
- Opera PMS experience is a plus.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Compensation: To be discussed
Guest Relations Executive in London employer: NLW - Front Office
Contact Detail:
NLW - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive in London
✨Tip Number 1
Get to know the company culture before your interview. Check out Novotel London West's social media and website to see what they're all about. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Guest Relations Executive, you'll need to be friendly and approachable. Try role-playing with a friend or family member to get comfortable with handling guest interactions and complaints.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about working at Novotel. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Novotel London West.
We think you need these skills to ace Guest Relations Executive in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Relations Executive role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to handle guest complaints or your knack for building relationships. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors. A polished application reflects your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at NLW - Front Office
✨Know the Company Inside Out
Before your interview, take some time to research Novotel London West and the Arora group. Familiarise yourself with their values, services, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Guest Relations Executive, your ability to connect with guests is crucial. Prepare examples of how you've handled guest complaints or enhanced customer satisfaction in previous roles. Highlight your communication skills and your proactive approach to building relationships.
✨Dress to Impress
First impressions matter, especially in a hospitality setting. Make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of maintaining a professional image in front of guests.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.