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- Tasks: Welcome guests, enhance their experience, and handle feedback with a smile.
- Company: Join the vibrant Novotel London West, a hub for business and leisure.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and exciting employee perks.
- Other info: Great career growth opportunities in a dynamic hotel environment.
- Why this job: Be part of a team that values guest satisfaction and personal connections.
- Qualifications: Strong communication skills and a passion for providing excellent service.
The predicted salary is between 24000 - 30000 £ per year.
Salary – Discussed at venue. Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us... Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms.
A bit about what you will do...
- Be present in the lobby and at reception in order to meet guests on a daily basis, enhance guest satisfaction.
- Handle guest comments and complaints, ensures follow up.
- Develop close relationships with guests to encourage loyalty.
- Ensure guests receive a warm and friendly welcome.
- Organise the host-ables for optimum effectiveness.
- Know the behaviours patterns of regular guests and issues instructions to the different teams within the department.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role is a real advantage.
- Opera PMS experience is a plus.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Guest Relations Executive employer: NLW - Front Office
Contact Detail:
NLW - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive
✨Tip Number 1
Get to know the company culture! Before your interview, check out Novotel London West's vibe online. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you articulate your thoughts clearly and show off those excellent communication skills they’re after.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and you want to show that you value the opportunity to be part of their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our hotel. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Relations Executive role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and ability to handle guest complaints. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer!
How to prepare for a job interview at NLW - Front Office
✨Know the Company Inside Out
Before your interview, make sure you research Novotel London West thoroughly. Understand their values, services, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Guest Relations Executive, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've successfully handled guest complaints or enhanced customer satisfaction. Highlight your communication skills and how you maintain a positive attitude even under pressure.
✨Dress to Impress
First impressions matter, especially in a hospitality role. Make sure you arrive in smart, professional attire that reflects the standards of Novotel. A polished appearance will demonstrate your commitment to the role and the company’s image.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the Guest Relations department. This shows that you're not just interested in the job, but also in how you can grow within the company.