At a Glance
- Tasks: Create a welcoming atmosphere and provide excellent service to our guests.
- Company: Join the stylish Novotel London Stansted, part of the Arora group.
- Benefits: Competitive salary, free meals, discounts, and 28 days holiday.
- Other info: Exciting career progression opportunities in a growing company.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 23920 - 26520 € per year.
Salary – from £23,920 to £26,520. Staff accommodation available for £338 per month per person.
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us... Novotel London Stansted is a stylish hotel, just a short shuttle ride from the airport. It features 250 bedrooms and offers a great all-day dining restaurant, café and bar. Our four-star hotel includes eight meeting rooms that can comfortably accommodate up to 250 guests. It also provides fitness facilities and ample parking for both guests and employees.
A bit about what you will do...
- Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests.
- Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role is a real advantage.
- Opera PMS experience is a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Hotel Receptionist in Stansted employer: NLS
At Novotel London Stansted, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and employee well-being. With competitive salaries, generous holiday allowances, and a range of benefits including free meals, discounts, and recognition programmes, we ensure our staff feel valued and supported. Located just a short shuttle ride from the airport, our hotel provides ample opportunities for career growth within the expanding Arora group, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Stansted
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues, it’s crucial to convey warmth and professionalism. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional during your interview to reflect the high standards of the hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about our growing team at Arora Hotels.
We think you need these skills to ace Hotel Receptionist in Stansted
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re looking for someone who can create a welcoming atmosphere for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Hotel Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational skills and ability to handle guest inquiries. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills. This helps us quickly see why you’d be a great fit for our hotel!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer at Novotel London Stansted.
How to prepare for a job interview at NLS
✨Know the Hotel Inside Out
Before your interview, take some time to research Novotel London Stansted. Familiarise yourself with their services, facilities, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a hotel receptionist, your ability to connect with guests is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone’s experience special.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment of a hotel, be ready to discuss how you handle multiple tasks at once. You might be asked to role-play a scenario where you manage check-ins while answering phone calls. Practising this can help you feel more prepared.
✨Dress to Impress
First impressions matter! Make sure you arrive in smart, professional attire that reflects the hotel's standards. A polished appearance will demonstrate your understanding of the role and the importance of professionalism in hospitality.
