At a Glance
- Tasks: Supervise housekeeping, ensuring top-notch cleanliness and guest satisfaction.
- Company: Join the stylish Novotel London Stansted, part of the Arora group.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and career growth opportunities.
- Other info: Dynamic team environment with exciting advancement opportunities.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Experience in housekeeping and a passion for high-quality service.
The predicted salary is between 3380 - 3380 £ per month.
Staff accommodation available from £338 per month per person
Holiday - 28 days holiday, enhanced after 5 years of service.
But there's more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Novotel London Stansted is a stylish hotel, just a short shuttle ride from the airport.
It features 250 bedrooms and offers a great all-day dining restaurant, café and bar.
Our four-star hotel includes eight meeting rooms that can comfortably accommodate up to 250 guests.
It also provides fitness facilities and ample parking for both guests and employees.
A bit about what you will do...
Housekeeping supervisors in our team maintain the highest standards of cleanliness of our hotel bedrooms and bathrooms.
They are instrumental in creating a memorable stay for each of our guests.
- Making sure all guest rooms look well-presented by performing room checks ensuring they have been cleaned to our excellent standards.
- Clean rooms when necessary, setting the standards for the housekeeping team.
- Coach, guide and mentor the room attendants daily.
- Co-ordinate spring cleaning schedules of bedrooms and corridors.
- Maintain correct stock levels in housekeeping stores and check that it is stored properly.
- Engage with guests to promote guest loyalty and memorable experiences.
More about you...
- Providing high quality service comes naturally to you.
- Strong attention to detail and remaining calm under pressure.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role a real advantage.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities.
Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.
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Housekeeping Supervisor employer: NLS - Housekeeping
At Novotel London Stansted, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and employee well-being. With competitive benefits such as free meals on duty, generous holiday allowances, and opportunities for career advancement within the Arora group, our staff enjoy a supportive environment that fosters personal and professional growth. Located just a short shuttle ride from the airport, our stylish hotel provides a unique setting where employees can thrive while delivering outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NLS - Housekeeping. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NLS - Housekeeping
Don't be shy about reaching out to NLS - Housekeeping directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NLS - Housekeeping and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NLS - Housekeeping
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
