Band 7 Systems Manager in London

We are a partnership of 10 north central London NHS trusts whose purpose is to deliver high quality and better value shared NHS corporate services at scale. Launched on 1 December 2021 with transactional recruitment services, our experienced and knowledgeable team help staff across our network to access the information, systems and processes they need quickly and seamlessly, allowing staff to focus on the frontline and enabling the best use of NHS resources.

NLPSS is hosted by The Royal Free London NHS Foundation Trust, acting as the legal entity, contracting authority and main employer of staff. NLPSS is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role.

We are seeking an experienced, enthusiastic, engaged and forward-thinking Systems Manager to lead the development, optimisation and support of our systems portfolio. This is an exciting opportunity for someone who enjoys solving problems, driving continuous improvement and making a meaningful impact on service delivery.

We're looking for someone who understands that successful systems are about more than technology. You will be able to connect system configuration, business processes and user experience to identify practical solutions that deliver real benefits. You'll think on your feet, see the bigger picture and join the dots between technical functionality and operational needs.

As the lead subject matter expert you will act as the central point of expertise for our systems, providing advice, guidance and leadership on all systems-related matters. You'll be innovative in your thinking but pragmatic in your approach, ensuring improvements are effective, sustainable and focused on service needs.

The successful candidate will be resilient, organised and adaptable, able to prioritise workloads, manage competing demands and respond positively to changing requirements. You'll be an effective and proactive communicator, building strong relationships with stakeholders while translating technical information into meaningful messages. Above all, you'll be a supportive, collaborative team player committed to delivering excellent services and an outstanding user experience.

Main duties of the job

The Systems Manager is responsible for the effective management, maintenance, development and optimisation of systems used across North London Partners Shared Services. Acting as the lead subject matter expert, the postholder will ensure systems are reliable, fit for purpose and deliver an excellent user experience while supporting operational and strategic service objectives.

Key responsibilities include:

• Acting as the central point of contact and subject matter expert for systems across the service, providing specialist advice and guidance to stakeholders.
• Managing the day-to-day operation, maintenance and ongoing development of systems, ensuring maximum availability and minimal disruption to services.
• Leading system improvements, upgrades, reconfigurations and implementations, working closely with suppliers, users and stakeholders to ensure successful delivery.
• Building effective relationships with internal teams, external suppliers and partner organisations to support service delivery and system performance.
• Ensuring customer feedback is used to drive continuous improvement and enhance the user experience.
• Managing and prioritising workloads, project timelines and competing demands, adapting plans to meet changing service requirements.

Working for our organisation

North London Partners Shared Services is an innovative NHS business unit dedicated to providing corporate services at scale across London. A partnership of 8 Trusts, our vision is to deliver excellent patient care through an outstanding employee experience.

Person specification

• Communication: Excellent written communication with the ability to relay information in a clear and concise way.
• Analytical: Ability to sustain meticulous attention to detail and accuracy; demonstrable problem-solving ability.
• Planning: Ability to formulate, plan and deliver multiple complex activities to meet deadlines.
• Autonomy: Ability to effectively plan, organise and prioritise own workloads and that of the team to meet delivery deadlines; ability to manage competing priorities in a fast-paced environment, adapting to change and flexing as business requirements change.

Education, qualifications and experience:

• At least 2 years experience in a systems management working environment.
• At least 1 years experience of managing a team in a systems environment.
• Demonstrable experience of reporting tools, database systems and software development environments.
• Demonstrable experience of providing systems management to a stand-alone system including configuration and integration.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.