Band 4 Shared Recruitment Services Advisor (Helpdesk)

Main area Recruitment Grade NHS AfC: Band 4 Contract 5 months (Fixed term: contract ending 31st March 2027) Hours Full time - 37.5 hours per week Job ref 391-RFL-8354394

Employer NLPSS Employer type NHS Site Enfield Civic Centre Town London Salary £33,262 - £36,027 per annum inclusive of HCAS Salary period Yearly Closing 19/10/2026 23:59

Band 4 Shared Recruitment Services Advisor (Helpdesk)

NHS AfC: Band 4

We are a partnership of 10 north central London NHS trusts whose purpose is to deliver high quality and better value shared NHS corporate services at scale.

Launched on 1 December 2021 with transactional recruitment services, our experienced and knowledgeable team help staff across our network to access the information, systems and processes they need quickly and seamlessly, allowing staff to focus on the frontline and enabling the best use of NHS resources.

The NLPSS board is made up of executive-level representatives from each trust in the partnership who agree on an annual business plan which is executed by the managing director. Within this structure, individual services are accountable to the managing director, who reports to the board.

NLPSS is hosted by The Royal Free London NHS Foundation Trust, acting as the legal entity, contracting authority and main employer of staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

NLPSS is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

Are you ready to revolutionise the NHS recruitment services landscape? North London Partners Shared Services (NLPSS) is leading the charge, bringing together 10 Trusts to redefine user experience and innovative service delivery across London. Our vision is simple: "Excellent patient care through an outstanding employee experience." And to achieve this, we need exceptional individuals like you, who are innovative, creative and caring.

We are currently looking for a passionate and dynamic Recruitment Services Advisor (Helpdesk) to join our Shared Service recruitment team . Our shared service model has enabled us to reshape NHS recruitment through innovation and technology and you'll play a pivotal role in delivering excellent customer service and recruitment expertise. You'll be part of a team delivering a wide range of recruitment services supporting some of the largest NHS Trusts in London and have the autonomy to excel in your role with the support of our technology and recruitment centre of excellence.

What we're looking for:

• Exceptional organisational skills
• Strong communication abilities
• A genuine passion for recruitment

Your workplace will be the vibrant Enfield Civic Centre Site, where innovation and collaboration thrive.

Main duties of the job

If you're someone who embodies our Trust values and is ready to take on the responsibilities outlined in the job description and person specification, we want to hear from you. Ideally, you'll have recent clerical/administrative experience in a busy office environment.

Further details about the duties for this role can be found in the job description and person specification document, that is attached to this vacancy. Please ensure to read through to further your understanding of the role.

* Please note, this role is based at The Enfield Civic Centre Site, with at least 3 days to be worked in the office. For the duration of the training, the post holder is required to be in the office 5 days.

** If you have applied for a similar role previously and have been unsuccessful, we advise you to wait a minimum of 6 months before you re-apply. This will give you a chance to bridge the gaps in the skill set you require for this role.

Working for our organisation

North London Partners Shared Services are hosted by Royal Free London NHS Foundation Trust. Staff members who join North London Partners Shared Services from another NHS organisation enjoy continuity of NHS employment.

We have shared values, grounded in respect for one another. We focus on providing cost effective, outcome focused services, streamlining processes and encouraging growth, with a culture of accountability where all ideas are welcomed. We take pride in our staff, providing learning and development opportunities so we can all be a part of our mission: better quality services, digitally enabled, designed around the user experience, freeing time to care.

• Be part of an exciting future for one the leading NHS shared service centre in the country.
• Excellent career development and training opportunities.
• An opportunity to learn from industry-wide best practice organisations

Detailed job description and main responsibilities

The main duties for this role are described in detail in the job description and person specification document, that is attached to this vacancy. Please ensure to read through to further your understanding of the role.

Person specification

Experience

• Relevant and significant clerical/administrative experience in a busy office.
• Evidence of on-going commitment to continuing professional development
• Experience of working within a customer focused environment.
• Demonstrable understanding of and commitment to equal opportunities, health and safety and data protection.
• Knowledge of employment procedures.
• Knowledge of employment legislation
• Experience of working within a high-volume recruitment setting
• Experience of working within the public sector or NHS.

Skills

• Ability to use Microsoft Office packages.
• Confident working with people at all levels, internal or external to the organisation.
• Able to analyse information and produce written documentation to a high standard.
• Ability to analyse complex information and identify appropriate recommendations.

Qualifications

• Knowledge, training and experience in a range of HR procedures to Higher National diploma level qualification in a relevant subject or equivalent experience.
• Completion of an intermediate level course in human resource management activity, or office systems or equivalent qualification.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you areeligible under the UKVI points based system .

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