Service Delivery Manager

nLighten is a European platform of distributed edge data centers, designed to meet the growing demand for AI, 5G, and hybrid cloud deployments. As a rapidly expanding provider, we offer scalable colocation hubs and best-in-class energy solutions across Europe. Our innovative and sustainable approach to digital infrastructure ensures reliability, efficiency, and future-ready solutions for our clients. nLighten’s current footprint is 34 data centers in 7 European countries, with the ambition to grow to 100 sites during the next 3-4 years.

About the Role

We are seeking a highly organized and client-focused Service Delivery Manager to join our Operations team. In this role, you will oversee the end-to-end delivery of services to our clients, ensuring operational excellence, client satisfaction, and adherence to service level agreements (SLAs). You will play a key role in driving process improvements, managing client relationships, and supporting cross-functional teams across our European operations.

Key Responsibilities

• Manage and oversee the delivery of all customer services, ensuring alignment with contractual obligations and SLAs.
• Serve as the primary point of contact for clients regarding service delivery, performance, and escalations.
• Collaborate with internal teams, including Operations, Procurement, and Sales, to ensure seamless service execution and issue resolution.
• Monitor and report on service performance metrics, including KPIs, SLAs, and customer feedback.
• Oversee handover delivery for new clients and ensure the nLighten Customer Asset Database is accurate and synchronized with other financial tools.
• Develop and implement service delivery processes, standards, and best practices in coordination with SDMs in other regions.
• Manage risk and ensure compliance with company policies, industry regulations, and contractual obligations.

What We’re Looking For

• Experience in data centers or industries with critical mechanical/electrical systems (e.g., Oil & Gas, offshore, maritime, or high-risk environments).
• Strong problem-solving skills with the ability to analyze and troubleshoot operational and technical issues.
• Experience in customer management, activity planning, and reporting.
• Ability to work independently and as part of a team.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Fluency in English is required.

Why Join Us?

• High-growth environment: Be part of an expanding team with opportunities to grow laterally and vertically.
• Impactful role: Play a key role in maintaining operational excellence across a growing data center network.
• Strategic influence: Work closely with facility management, ensuring seamless and secure operations.

If you have the right experience and are excited about contributing to the next evolution of edge data centers, we’d love to hear from you! Apply now and be part of our journey toward a more connected, efficient, and sustainable digital future.

All selected candidates will undergo a background check to ensure a safe workplace, protect company assets, and comply with regulations.

Diversity & Inclusion Statement

nLighten is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and we encourage applications from candidates of all backgrounds. Even if you do not meet every requirement listed, we welcome your application. We particularly encourage women and individuals from underrepresented groups to apply.