At a Glance
- Tasks: Lead IT services across Europe, ensuring top-notch employee technology support.
- Company: Join nLighten, a fast-growing European edge data centre platform.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
- Why this job: Shape the future of digital infrastructure while making a real impact.
- Qualifications: 6+ years in IT service management with strong Microsoft 365 and Azure skills.
The predicted salary is between 45000 - 55000 £ per year.
Director of IT Services.
UK (LONDON OR MILTON KEYNES) · HYBRID · TRAVEL ACROSS EUROPE
Company Profile n Lighten is a leading European edge data centre platform operating across key markets throughout Europe.
Founded in 2021, we are redefining digital infrastructure through our vision of being Close, Coupled and Connected, bringing sustainable, highly connected data centres closer to the businesses and communities we serve.
As a fast-growing company, we are helping power the future of AI, cloud and digital innovation across Europe.
Learn more about us: www. nlighten. com
About the Role
We are looking for a Director of IT Services to own a lean, secure and consistent employee technology service across n Lighten’s European business.
The role covers service desk, user support, devices, Microsoft 365, identity, access, licences and relevant suppliers.
You will be the primary operational owner for end-user security and controls, manage the IT Services budget and ensure new technology transitions effectively into business-as-usual support.
- IT Service & Employee Technology
- Own day-to-day internal IT services across countries and locations, with clear standards and escalation routes.
- Lead service desk activity and use service data to improve user experience, reliability and efficiency.
- Own workplace technology, devices, assets, licences and lifecycle controls.
- Maintain consistent operational procedures, documentation and service performance measures.
- Identity, Access & Security
- Own operational identity, access and permission controls, including joiner, mover and leaver processes.
- Set access standards across Microsoft 365 and employee technology services.
- Partner with Technology colleagues and security specialists to implement controls and respond to risks or incidents.
- Support endpoint protection, security awareness, audit and compliance requirements.
- Delivery, Commercial & Leadership
- Ensure IT Services requirements and operational readiness are built into Technology & Data initiatives.
- Own the IT Services budget, procurement, licences and supplier performance within agreed governance.
- Identify opportunities to consolidate suppliers and improve value for money.
- Lead and develop the IT Support Specialist capability and communicate service performance and risks clearly.
- What We’re Looking For
- 6+ years’ experience in IT service management, IT operations or end-user technology, including leadership.
- Strong Microsoft 365, Microsoft Azure and Active Directory experience, including devices, identity, access and permissions.
- Experience operating IT services across multiple sites and European countries.
- Good knowledge of incident, request, problem and change disciplines.
- Experience with asset lifecycle, licensing, procurement and supplier management.
- Proven enterprise IT cybersecurity experience, including endpoint security, access governance and audits.
- Strong user focus balanced with security, standardisation, control and cost.
- A collaborative leader who stays hands on with practical infrastructure and service issues.
- Fluent English; additional European languages are advantageous.
Why Join Us?
- Join a fast-growing European data centre platform shaping the future of digital infrastructure.
- Work with experienced colleagues across multiple European markets in a collaborative, international environment.
- Take meaningful ownership and help n Lighten scale with precision, accountability and continuous improvement.
- Background Check & Screening
All selected candidates will undergo a background check to help ensure a safe workplace, protect company assets and comply with applicable regulations.
Diversity & Inclusion Statement n Lighten is an equal opportunity employer.
We are committed to fostering an inclusive and diverse workplace, and we encourage applications from candidates of all backgrounds.
Even if you do not meet every requirement listed, we welcome your application.
We particularly encourage women and individuals from underrepresented groups to apply.
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Director IT Services employer: nLighten
nLighten is an exceptional employer, offering a dynamic work environment that fosters innovation and growth within the rapidly expanding data centre sector. With a commitment to cutting-edge technology and sustainability, employees have the opportunity to lead impactful projects while enjoying hybrid work flexibility across multiple European locations. The company prioritises professional development, providing pathways for career advancement and encouraging a diverse and inclusive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Director IT Services
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what nLighten values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges nLighten might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at nLighten!
✨Direct Apply to nLighten
Let's not forget to apply directly through the nLighten website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Director IT Services
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at nLighten.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at nLighten. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at nLighten
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
