At a Glance
- Tasks: Troubleshoot and service cutting-edge equipment while training customers on NLB products.
- Company: Join a leading company in the water jetting industry with a focus on world-class service.
- Benefits: Competitive pay, travel opportunities, and a dynamic work environment.
- Other info: Enjoy a supportive team culture with opportunities for growth and development.
- Why this job: Make a real impact by solving problems and helping customers succeed.
- Qualifications: Experience in mechanical systems and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Department: 25 - Service
Job Status: Full Time
FLSA Status: Non-Exempt
Reports To: Branch Manager
Amount of Travel Required: 50-70% of the time on short notice.
Pay: Wage negotiable depending on experience
POSITION SUMMARY
Service Department positions are responsible for providing service, debugging, troubleshooting and training to NLB customers. Positions require not only an extensive knowledge of NLB equipment, but also a strong customer service attitude. The Service Department's ultimate goal is to provide NLB and its customers with world-class service.
ESSENTIAL FUNCTIONS
- Troubleshoot and debug basic electrical and automated equipment to design specifications.
- Troubleshoot and debug basic hydraulic and pneumatic systems to meet customer requirements and utilize NLB equipment within design specifications.
- Perform service, troubleshoot and train customers on NLB pumps, valves and accessories in a safe and professional manner.
- Test and troubleshoot both units and accessories.
- Troubleshoot and debug basic electrical and automated equipment, to design specifications of equipment.
- Willing and able to work additional hours including after hours and weekends to handle customer service needs.
- Demonstrate a professional image/attitude in dealing with other NLB service personnel, NLB management and employees as well as NLB customers.
- Communicate effectively, get along with co-workers, and deal with colleagues effectively and professionally.
- Conduct demonstrations of NLB equipment.
- Continuous pattern of regular and prompt attendance is required.
- Other duties as assigned.
POSITION QUALIFICATIONS
- Accountability: Ability to accept responsibility and account for his/her actions.
- Accuracy: Ability to perform work accurately and thoroughly.
- Analytical Skills: Ability to use thinking and reasoning to solve a problem.
- Autonomy: Ability to work independently with minimal supervision.
- Communication, Oral: Ability to communicate effectively with others using the spoken word.
- Communication, Written: Ability to communicate in writing clearly and concisely.
- Decision Making: Ability to make critical decisions while following company procedures.
- Detail Oriented: Ability to pay attention to the minute details of a project or task.
- Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Friendly: Ability to exhibit a cheerful demeanor toward others.
- Coaching and Development: Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Goal Oriented: Ability to focus on a goal and obtain a pre-determined result.
- Honesty / Integrity: Ability to be truthful and be seen as credible in the workplace.
- Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.
- Judgment: The ability to formulate a sound decision using the available information.
- Negotiation Skills: Ability to reach outcomes that gain the support and acceptance of all parties.
- Organized: Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving: Ability to find a solution for or to deal proactively with work-related problems.
- Reliability: The trait of being dependable and trustworthy.
- Responsible: Ability to be held accountable or answerable for one’s conduct.
- Risk Taker: Ability to take calculated risks or to stretch the limits of comfort zones.
- Safety Awareness: Ability to identify and correct conditions that affect employee safety.
- Sales Ability: Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Time Management: Ability to utilize the available time to organize and complete work within given deadlines.
- Working Under Pressure: Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES
- Education: High School Graduate or General Education Degree (GED)
- Experience: Two to four years related experience
- Computer Skills: Must have intermediate computer skills. D365 experience is a plus.
- Other Requirements: Experience in the water jetting industry and assembly work in light vehicle or Heavy Good Vehicles (HGV). Strong diagnostic background is a plus. Possess outstanding mechanical knowledge and skills. Able to communicate effectively with all contacts, both oral and written.
PHYSICAL DEMANDS
- Lift/Carry: Stand (Constantly), Walk (Constantly), Sit (Occasionally)
- Handling / Fingering (Frequently)
- Reach Outward (Frequently), Reach Above Shoulder (Occasionally)
- Climb (Occasionally), Crawl (Occasionally), Squat or Kneel (Occasionally), Bend (Occasionally)
- 10 lbs or less (Frequently), 11-20 lbs (Frequently), 21-50 lbs (Occasionally), 51-100 lbs (Occasionally)
- Push/Pull: 12 lbs or less (Frequently), 13-25 lbs (Occasionally), 26-40 lbs (Occasionally), 41-100 lbs (Occasionally)
WORK ENVIRONMENT
The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate to loud.
Service Technician - UK in Darlington employer: NLB
As a Service Technician at NLB, you will join a dynamic team dedicated to delivering world-class service in the water jetting industry. Our company fosters a supportive work culture that prioritises employee growth through continuous training and development opportunities, while also offering competitive pay and benefits. Located in the UK, this role provides the unique advantage of working closely with cutting-edge technology and a diverse range of clients, ensuring that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician - UK in Darlington
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Service Technician - UK in Darlington
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch NLB's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at NLB. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at NLB
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at NLB.
