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- Tasks: Manage key customer accounts and improve credit control processes.
- Company: Join a large business with a supportive team and hybrid working options.
- Benefits: Enjoy a competitive salary, bonuses for results, and excellent office facilities.
- Why this job: Make a real impact by optimising processes and enhancing cash collection.
- Qualifications: 3-5 years in credit control with strong communication and negotiation skills.
- Other info: Opportunity for career progression and to mentor junior team members.
The predicted salary is between 35000 - 45000 £ per year.
NLB Solutions are working with a large business looking for a Senior Credit Controller to join the team and create a dedicated resource that will look to make process improvements and be a hands-on collection specialist. The company offers hybrid working and excellent offices with parking. With an excellent manager supporting the new team member, the company will offer progression to the right candidate. The business has just implemented a new AR system and is looking for someone keen to add value to a process and benefit from a bonus based on the results achieved by the team.
Duties:
- Credit Control & Collections
- Manage a portfolio of key customer accounts, focusing on reducing aged debt and maximising cash collection.
- Conduct proactive credit control activities including phone calls, email correspondence, and account reconciliations.
- Handle escalated and complex debtor issues, resolving disputes swiftly and professionally.
- Monitor overdue accounts and implement appropriate collection strategies.
- Credit Risk & Account Management
- Review and assess credit limits, ensuring they align with company policy and customer payment behaviour.
- Conduct risk assessments on new and existing customers, escalating concerns where appropriate.
- Maintain accurate and up-to-date customer account information.
- Reporting & Analysis
- Prepare weekly and monthly debtor reports, ageing analysis, and cashflow forecasts.
- Identify payment trends, risks, and opportunities for process improvement.
- Present key findings to management and support decision-making.
- Process Improvement & Leadership
- Support the Credit Manager/Accounts Receivable Manager with day-to-day supervision of the credit control team.
- Train and mentor junior team members, sharing best practices.
- Contribute to continuous improvement initiatives to enhance efficiency and customer experience.
- Internal & External Communication
- Work closely with Sales, Customer Service, Billing, and Finance teams to resolve customer queries.
- Build strong relationships with customers to encourage timely payment and minimise disputes.
- Represent the credit control function professionally in all communications.
Person Spec:
- Proven experience in credit control, with at least 3–5 years in a senior or advanced role.
- Strong understanding of credit risk, collections processes, and account reconciliation.
- Excellent communication and negotiation skills.
- High level of accuracy, organisation, and attention to detail.
- Proficiency in Excel and finance systems (e.g., ERP/CRM).
- Ability to work under pressure and manage competing deadlines.
Senior Credit Controller in Hemel Hempstead employer: NLB Solutions
Contact Detail:
NLB Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. Let them know you're on the lookout for a Senior Credit Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of credit risk and collections processes. Be ready to discuss how you've handled complex debtor issues in the past. Show them you’re not just a number cruncher, but someone who can add real value to their team!
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s during an interview or networking event, be sure to articulate your thoughts clearly. Remember, building strong relationships with customers is key in credit control, so let your personality shine through.
✨Tip Number 4
Finally, apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your CV polished and hit that apply button!
We think you need these skills to ace Senior Credit Controller in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Credit Controller role. Highlight your experience in credit control, collections, and any process improvements you've implemented. We want to see how you can add value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your communication skills and how you've successfully managed customer accounts in the past. Let us know what makes you tick!
Showcase Your Achievements: Don’t just list your duties; showcase your achievements! If you've reduced aged debt or improved cash collection rates, shout about it! We love seeing results and how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we’re excited to see your application come through!
How to prepare for a job interview at NLB Solutions
✨Know Your Numbers
As a Senior Credit Controller, you'll need to demonstrate your understanding of credit control metrics. Brush up on key performance indicators like aged debt ratios and cash collection rates. Be ready to discuss how you've improved these metrics in your previous roles.
✨Showcase Your Communication Skills
Since the role involves liaising with various teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've resolved disputes or built relationships with clients. This will highlight your negotiation skills and ability to handle complex issues.
✨Demonstrate Process Improvement Mindset
The company is looking for someone who can add value through process improvements. Think of specific instances where you've identified inefficiencies and implemented changes. Be prepared to discuss how these changes benefited your previous employers.
✨Familiarise Yourself with Their New AR System
Since they've just implemented a new Accounts Receivable system, do some research on it if possible. Understanding its functionalities will show your proactive approach and readiness to hit the ground running. If you have experience with similar systems, be sure to mention that!