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For Companies At a Glance
- Tasks: Manage client accounts, ensuring timely payments and resolving queries with empathy.
- Company: Join a large, supportive business in Dunstable with a great team atmosphere.
- Benefits: Enjoy hybrid working, on-site gym, and parking facilities.
- Why this job: Be part of a dynamic team that values your development and offers a positive work culture.
- Qualifications: Experience in credit control and excellent communication skills are essential; SAP knowledge is a plus.
- Other info: This role provides hands-on experience with high-level accounts and client interactions.
A large business in Dunstable are looking for an experienced credit controller to join their existing team. The role is hands on and looks after accounts for organisations that have high levels of authorisations as processes are not always straightforward. The client is looking for someone with a proven track record in collections and aftercare, dealing with each set of accounts with a high degree of empathy. The business offers an excellent working environment, with parking and on-site gym. With an excellent team and a supportive manager who will train and support your development. This role offers hybrid working after probation of 3 days from the office and 2 days from home.
Duties
- High level of communications with clients and getting timetable for payments
- Logging issues from clients that may delay payments in details
- Reduce aged debt and achieve high levels of collection
- Provide documents to clients to resolve queries
- Authorise release of goods in line with credit policy
Person Spec
- Experienced credit controller
- Excellent communication skills
- Ideally SAP experience or other ERP system
Credit Controller employer: NLB Solutions
Contact Detail:
NLB Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the specific credit control processes used in large businesses. Understanding how to manage high levels of authorisations and complex accounts will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive conversations. Since empathy is crucial for this role, practice scenarios where you might need to negotiate payment plans or address client concerns.
✨Tip Number 3
If you have experience with SAP or other ERP systems, be ready to discuss specific examples of how you've used these tools to improve collections or manage accounts effectively.
✨Tip Number 4
Network with professionals in the credit control field. Engaging with others can provide insights into best practices and may even lead to referrals that could help you land the job.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a credit controller. Focus on your proven track record in collections and aftercare, and include specific examples of how you've dealt with accounts empathetically.
Craft a Compelling Cover Letter: In your cover letter, emphasise your communication skills and any experience with SAP or other ERP systems. Explain why you're interested in this role and how you can contribute to the team.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've managed high levels of authorisations and resolved payment issues. Use metrics to demonstrate your success in reducing aged debt and achieving collection targets.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a credit controller.
How to prepare for a job interview at NLB Solutions
✨Showcase Your Experience
Be prepared to discuss your previous roles as a credit controller. Highlight specific examples where you've successfully managed collections and aftercare, especially in complex situations. This will demonstrate your hands-on experience and ability to handle high levels of authorisations.
✨Emphasise Communication Skills
Since the role requires high levels of communication with clients, practice articulating how you approach conversations about payments. Share examples of how you've used empathy to resolve issues and maintain positive relationships, as this is crucial for the position.
✨Familiarise Yourself with ERP Systems
If you have experience with SAP or other ERP systems, be ready to discuss it. If not, do some research on these systems and be prepared to explain how you would adapt to using them. This shows your willingness to learn and adapt to new tools.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. Inquire about the team dynamics, the support provided by the manager, and the hybrid working model. This shows your interest in the company culture and your eagerness to integrate into the team.
