Video Conferencing Engineer

Responsibilities

• Perform required routine checks of video and audio conference (VAC), meeting rooms and auditorium, taking action on identified problems and advising superiors when required.
• Log calls with vendors for faulty equipment and elevate issues accordingly.
• Daily monitoring of CISCO and Condeco vendor management.
• Setup of VC between office campus and external company’s.
• Monitoring of VIP VCs and events (annual and interim results) and managing auditorium bookings.
• Provide hands and feet assistance to Video Conferencing Incident and alerts – calls logged via Global Service Desk (GSD).
• Setup of presentation and audio calls in VC rooms on user request via GSD.
• Managing the Screen Cloud Screens to be reviewed for any failures.
• Managing onboarding and changes to Cloud booking based on requests and incidents.
• Managing Cloudbooking platform and performing any troubleshooting activities.
• Managing Multitaction Environment and assisting during usage and functionality integration.
• Manage and review all services that are part of the UCC team scope.
• New MS Meeting room configuration and feature enablement based on requirements such as equipment display panels and additional services.
• Support hardware and software upgrades of VC kits where required.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Art/Creative, Information Technology, and Engineering

Industries

IT Services and IT Consulting

Location

London Area, United Kingdom