At a Glance
- Tasks: Support partners with onboarding, inquiries, and trial order processing.
- Company: Join a dynamic tech company focused on partner success.
- Benefits: Hybrid work model, competitive pay, and growth opportunities.
- Other info: Fast-paced environment with plenty of learning opportunities.
- Why this job: Be the go-to person for partners and make a real impact.
- Qualifications: Degree in Business or related field; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Mode of working: Hybrid (3 days/week onsite)
Type of hiring: Contract (Inside IR35)
Responsibilities
- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing.
- Point of contact and triage for external partner portal inquiries.
- Point of contact for Trial and Demo license support inquiries.
- Trial and Demo Order processing to ensure partners can successfully demonstrate Customer's product.
- Following and tracking Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment).
- Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience.
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices, ensuring all required reviews, approvals and processes are met.
Required Skills
- Post secondary degree in Business, Communications, Technology or related field.
- Strong work ethic, problem solving and communication skills (both written and verbal).
- Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently.
- Comfortable working in a fast-paced, changing environment.
- Willing and inquisitive learner.
- Experience with Salesforce, SAP, ServiceNow, preferred.
Vendor Portal Support Specialist in Reading employer: NLB Services
As a Vendor Portal Support Specialist, you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. Our company prioritises employee growth through continuous learning opportunities and a supportive culture that values your contributions. With a focus on excellence and a commitment to providing an optimal partner experience, we offer a unique chance to be part of a team that drives success while enjoying the flexibility of a hybrid work model.
StudySmarter Expert Advice🤫
We think this is how you could land Vendor Portal Support Specialist in Reading
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like NLB Services.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like NLB Services. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Vendor Portal Support Specialist in Reading
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to NLB Services.
How to prepare for a job interview at NLB Services
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in NLB Services's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services NLB Services offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
