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- Tasks: Manage billing inquiries and resolve customer escalations with precision.
- Company: Join a dynamic team in Reading, UK, focused on customer satisfaction.
- Benefits: Gain valuable experience in finance and customer relations while working on a contract basis.
- Other info: Opportunity to work with diverse teams and enhance your professional skills.
- Why this job: Be the go-to expert for billing processes and make a real difference for customers.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location - Reading, UK
Type of Employment - Contract
- Legal, Deal Desk, GIS and Finance Teams to maintain accurate and timely records for portal customers.
- Work with customers to resolve portal related escalations and ensure customer regulations adhere to OT’s legal requirements.
- Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and complete resolution to achieve month-end, quarter-end targets.
- Responsible to effectively manage external customer/stakeholder inquiries on billing processes, internal controls, and policies.
- Responsible to follow all internal controls and policies related to invoicing to protect client's brand.
- As an SME, work with project teams to deliver on acquisition integrations.
- Deliver on other priorities as assigned to execute on the Billing mandate.
Billing Representative in Reading employer: NLB Services
Contact Detail:
NLB Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Representative in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in billing or finance. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of billing processes and customer service. We recommend practising common interview questions and scenarios related to resolving billing issues to show you’re ready for the role.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Billing Representative in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing Representative role. Highlight your experience with billing processes, customer service, and any relevant legal knowledge. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since you'll be managing customer inquiries and resolving issues, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle external stakeholder interactions effectively.
Highlight Problem-Solving Abilities: In your application, share examples of how you've resolved billing or collections issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NLB Services
✨Know Your Billing Basics
Make sure you brush up on your knowledge of billing processes and invoicing policies. Understanding the legal requirements and internal controls related to billing will show that you're serious about the role and can handle customer inquiries effectively.
✨Prepare for Customer Scenarios
Think about potential customer escalations you might face in this role. Prepare examples of how you've resolved similar issues in the past, focusing on your communication skills and ability to partner with different teams like Sales and Collections.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s values and how they approach customer service. Knowing their brand and how they protect it will help you align your answers with their expectations during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, how they measure success in the billing department, or what challenges they currently face. It shows your interest and helps you gauge if the company is the right fit for you.