- Minimum of 12 years of high-tech/SaaS industry experience
- 8+ years in a customer-facing role, program management as part of a professional services organization or similar role
- 8+ years of experience with technology products
- Certified ScrumMaster, PMP/PgMP, and/or ServiceNow Implementation Methodology certification or equivalent
- Strong working knowledge of OCM frameworks, practitioner/certification a plus
- Exceptional communication skills to include technical and business concepts
- Very strong written communication skills
- Excellent negotiation and persuasion skills
- Must enjoy working in a highly collaborative fast-paced environment with a willingness to learn new things independently
- Prior experience with implementing or supporting ServiceNow products
- Strong cross-functional, technical Project Management experience and demonstrated experience in leading key projects, including strategic customer programs from inception to successful go-live/post go-live hypercare period
- Ability to think strategically, learn fast, and communicate with impact
- AI customer implementation experience preferred
Customer Engagement Manager employer: NLB Services
As a Project Coordinator in our dynamic team, you will thrive in a supportive work culture that prioritises collaboration and innovation. We offer comprehensive employee growth opportunities, including access to industry-leading training and certifications, all while working in a vibrant location that fosters creativity and professional development. Join us to be part of meaningful projects that drive enterprise transformation in regulated industries, where your contributions will make a real impact.
