Administrator -Supports and ops in Cambridge

• Provide onsite and remote technical support for Windows, macOS, Linux, iOS and Android devices.
• Troubleshoot hardware, software, operating system, network and connectivity issues.
• Manage user onboarding and offboarding, including device setup, collection, configuration and shipping.
• Perform system administration, software installations, updates and device troubleshooting.
• Manage IT assets, inventory, license compliance, asset reconciliation and technology refresh activities.
• Provide support for Microsoft 365, Teams, Outlook, Active Directory, Azure AD, MFA, ServiceNow, Jira and Confluence.
• Handle IT incidents, service requests, reporting and dashboards through ServiceNow.
• Support printers, meeting rooms, telecom services, network devices, servers and other IT infrastructure.
• Coordinate with OEM vendors for hardware repairs, warranties, procurement and asset disposal.
• Conduct user training and assist with new hire induction.
• Follow IT policies, procedures and continuously improve support services.

Required Skills:

• Hands-on experience in Desktop Support / IT Support / End User Computing (EUC).
• Knowledge of Windows, macOS, Microsoft 365 and Active Directory.
• Basic networking knowledge (IP addressing, DNS, remote desktop).
• Familiarity with ServiceNow, IT asset management and incident management.
• Good troubleshooting, communication and coordination skills.
• Willingness to work across onsite and remote support environments.

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