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- Tasks: Support AI developer tools, troubleshoot issues, and enhance user experience.
- Company: Join a leading tech firm focused on AI innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with global collaboration.
- Why this job: Be part of the AI revolution and help developers succeed.
- Qualifications: Experience with operating systems and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Reproduce and triage defects; escalate systemic issues to engineering. Support rollout of newly onboarded tools released in Q3/Q4 following internal risk/approval gates. Operate within and contribute to the follow-the-sun coverage model (NA / EU / AP) and documented escalation paths. Produce operational reporting on adoption progress, common issues, ticket trends, and support SLAs. Maintain and improve runbooks, FAQs, onboarding guides, and self-service enablement materials.
Minimum Skills Required:
- Comfortable working across operating systems (macOS, Windows, Linux).
- Excellent written and verbal communication; ability to translate developer issues into clear tickets and reproducible reports.
- Experience supporting a global developer population and working within a ticketing/ITSM platform (ServiceNow, Jira Service Management, or similar).
- Willingness and ability to work on-site at the assigned customer’s location.
Artificial Intelligence Support Engineer employer: NLB Services
Contact Detail:
NLB Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Artificial Intelligence Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions related to AI support roles. Think about how you'd explain complex issues simply, just like you would when translating developer problems into clear tickets.
✨Tip Number 3
Show off your skills! If you've got experience with ticketing systems like ServiceNow or Jira, be ready to discuss specific examples of how you've used them to solve problems. This will help you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from passionate candidates who are eager to join our team and contribute to our mission.
We think you need these skills to ace Artificial Intelligence Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with AI tools and support. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use straightforward language to explain your past experiences, especially how you’ve translated complex issues into easy-to-understand reports.
Highlight Your Technical Know-How: Don’t forget to mention your comfort with different operating systems like macOS, Windows, and Linux. We’re looking for someone who can navigate these environments effortlessly, so give us examples of how you’ve done this in previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NLB Services
✨Know Your Tech Inside Out
Make sure you're comfortable with the operating systems mentioned in the job description—macOS, Windows, and Linux. Brush up on your knowledge of common developer tools and how they work across these platforms. This will help you answer technical questions confidently.
✨Communicate Clearly
Since excellent written and verbal communication is key for this role, practice explaining complex technical issues in simple terms. You might be asked to translate a developer's problem into a clear ticket, so think about how you'd do that in a real scenario.
✨Familiarise Yourself with Ticketing Systems
Get to know the ins and outs of ticketing or ITSM platforms like ServiceNow or Jira Service Management. If you have experience with these tools, be ready to share specific examples of how you've used them to manage support tickets or track issues.
✨Prepare for Global Collaboration
Since the role involves supporting a global developer population, think about your experiences working with teams across different time zones. Be prepared to discuss how you would contribute to the follow-the-sun coverage model and handle escalations effectively.