At a Glance
- Tasks: Troubleshoot and service NLB equipment while providing top-notch customer support.
- Company: Join a leading company in the water jetting industry with a focus on innovation.
- Benefits: Competitive pay, hands-on training, and opportunities for career advancement.
- Other info: Dynamic work environment with a strong emphasis on teamwork and safety.
- Why this job: Make a real difference by helping customers solve their equipment issues.
- Qualifications: High school diploma and experience in mechanical or diagnostic roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
Darlington, UK DL1 4GD, GBR On-site Service Full-Time Requisition #: UKSER001054
Department: 25 - Service Job Status: Full Time FLSA Status: Non-Exempt Reports To: Branch Manager Amount of Travel Required: 50-70% of the time on short notice.
POSITION SUMMARY
Service Department positions are responsible for providing service, debugging, troubleshooting and training to NLB customers. Positions require not only an extensive knowledge of NLB equipment, but also a strong customer service attitude. The Service Department's ultimate goal is to provide NLB and its customers with world-class service.
ESSENTIAL FUNCTIONS
- Troubleshoot and debug basic electrical and automated equipment to design specifications.
- Troubleshoot and debug basic hydraulic and pneumatic systems to meet customer requirements and utilize NLB equipment within design specifications.
- Perform service, troubleshoot and train customers on NLB pumps, valves and accessories in a safe and professional manner.
- Test and troubleshoot both units and accessories.
- Willing and able to work additional hours including after hours and weekends to handle customer service needs.
- Demonstrate a professional image/attitude in dealing with other NLB service personnel, NLB management and employees as well as NLB customers.
- Communicate effectively, get along with co-workers, and deal with colleagues effectively and professionally.
- Conduct demonstrations of NLB equipment.
- Continuous pattern of regular and prompt attendance is required.
- Other duties as assigned.
POSITION QUALIFICATIONS
- Accountability: Ability to accept responsibility and account for his/her actions.
- Accuracy: Ability to perform work accurately and thoroughly.
- Analytical Skills: Ability to use thinking and reasoning to solve a problem.
- Autonomy: Ability to work independently with minimal supervision.
- Communication, Oral: Ability to communicate effectively with others using the spoken word.
- Communication, Written: Ability to communicate in writing clearly and concisely.
- Decision Making: Ability to make critical decisions while following company procedures.
- Detail Oriented: Ability to pay attention to the minute details of a project or task.
- Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Friendly: Ability to exhibit a cheerful demeanor toward others.
- Coaching and Development: Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Goal Oriented: Ability to focus on a goal and obtain a pre-determined result.
- Honesty / Integrity: Ability to be truthful and be seen as credible in the workplace.
- Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.
- Judgment: The ability to formulate a sound decision using the available information.
- Negotiation Skills: Ability to reach outcomes that gain the support and acceptance of all parties.
- Organized: Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving: Ability to find a solution for or to deal proactively with work-related problems.
- Reliability: The trait of being dependable and trustworthy.
- Responsible: Ability to be held accountable or answerable for one’s conduct.
- Risk Taker: Ability to take calculated risks or to stretch the limits of comfort zones.
- Safety Awareness: Ability to identify and correct conditions that affect employee safety.
- Sales Ability: Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Time Management: Ability to utilize the available time to organize and complete work within given deadlines.
- Working Under Pressure: Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES
- Education: High School Graduate or General Education Degree (GED)
- Experience: Two to four years related experience
- Computer Skills: Must have intermediate computer skills. D365 experience is a plus.
- Other Requirements: Experience in the water jetting industry and assembly work in light vehicle or Heavy Good Vehicles (HGV). Strong diagnostic background is a plus. Possess outstanding mechanical knowledge and skills. Able to communicate effectively with all contacts, both oral and written.
PHYSICAL DEMANDS
- Lift/Carry: Stand and Walk (C), Sit (O/F), Reach Above Shoulder (O), Climb (O), Squat or Kneel (O), 10 lbs or less (F), 11-20 lbs (F), 21-50 lbs (O), 51-100 lbs (O).
- Push/Pull: 12 lbs or less (F), 13-25 lbs (O), 26-40 lbs (O), 41-100 lbs (O).
Other Physical Requirements:
- Vision (Near, Distance, Color, Peripheral, Depth Perception)
- Sense of Sound (Must wear hearing protection.)
- Sense of Touch
- Ability to wear Personal Protective Equipment (PPE) (Eye Protection, Hearing Protection, Steel Toe Shoes, and Hard Hat protection must be worn in designated areas)
WORK ENVIRONMENT
The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate to loud.
Service Technician - UK employer: NLB Corp
At NLB, we pride ourselves on being an exceptional employer, offering our Service Technicians in Darlington a dynamic work environment that fosters professional growth and development. With a strong emphasis on customer service and teamwork, our culture encourages collaboration and innovation, while our comprehensive benefits package ensures that employees feel valued and supported. Join us to be part of a dedicated team that is committed to delivering world-class service and making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician - UK
✨Tip Number 1
Get to know the company! Research NLB and understand their equipment and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to troubleshooting and customer service. Role-play with a friend to build confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at NLB. Don’t miss out!
We think you need these skills to ace Service Technician - UK
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with troubleshooting and debugging equipment in your application. We want to see how your skills align with the technical requirements of the Service Technician role.
Emphasise Customer Service:Since this role involves a lot of customer interaction, don’t forget to showcase your customer service attitude. Share examples of how you've successfully dealt with customers in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at NLB Corp
✨Know Your Stuff
Make sure you brush up on your knowledge of NLB equipment and the specific systems you'll be troubleshooting. Familiarise yourself with basic electrical, hydraulic, and pneumatic systems, as well as any relevant safety protocols. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of examples where you’ve successfully resolved issues or trained others. Highlighting your friendly attitude and ability to communicate effectively will set you apart.
✨Demonstrate Problem-Solving Abilities
Prepare to tackle some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process clearly and logically. Employers love candidates who can think on their feet and come up with solutions under pressure, so don’t shy away from showcasing your analytical skills.
✨Be Ready for Flexibility
This position requires a willingness to travel and work additional hours. Be honest about your availability and readiness to adapt to changing schedules. Showing that you’re flexible and reliable will reassure the interviewer that you’re committed to meeting customer needs, no matter the time or place.
