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For Companies At a Glance
- Tasks: Assist customers with orders and inquiries, ensuring excellent service and support.
- Company: Join Nkuku, a certified B Corp creating beautiful, ethical home products.
- Benefits: Enjoy competitive salary, 25 days holiday, healthcare, and team discounts.
- Why this job: Be part of a warm, collaborative team making a positive impact.
- Qualifications: Customer care experience and a friendly, can-do attitude required.
- Other info: Flexible working options and opportunities for personal growth in a supportive environment.
The predicted salary is between 20000 - 28000 £ per year.
About Us
At Nkuku, we create beautifully handmade home and lifestyle products. Working with artisans around the world, we blend timeless design with traditional craftsmanship and natural materials. Everything we do is shaped by our core values: Natural, Crafted, and Ethical – from the way we design to how we source and produce.
We’re a certified B Corp, which means we believe business can be a force for good – creating beautiful products whilst doing right by the people we work with and the planet we rely on.
As a Real Living Wage Employer, we make sure everyone in our team is paid fairly and respectfully, based on the real cost of living. For us, it’s a simple but important part of doing the right thing.
Nkuku has a strong sense of family at its heart. Our culture is warm, collaborative and down-to-earth, with a shared commitment to doing things properly – with care, creativity and purpose.
About you
We are looking for someone with great personality, personable and caring who enjoys a challenge and works well under pressure. You need to be a team player and must like to help people, with the ability to convey that over the phone or in written communications.
We’re an ethical and inclusive employer so want you to feel free to be yourself, also possessing the ability to bring our core values alive in everything you do.
About this role
This is a fixed term role until 31st January 2026 – with roles for full time or part time.
Reporting to the Customer Care Supervisor we’re looking for a Customer Care Advisor to join our friendly team, in our offices in Dartington. We offer Hybrid working, but you will be required to work in the office 2 days per week, apart from the training period when you will be required to be in the office every working day. You will be required to work over Monday to Friday, 9am to 5:30pm and also Sundays on a rota. You will be working as part of the customercareteam to ensure that emails and phones are answered promptly that customer orders and returns are managed effectively and efficiently through the system, as well as offering assistance to general office management.
It\’s therefore essential that you can offer excellent service, effectively recording information to help improve and shape, service for the future.
About your key responsibilities
- Prioritise and process customer orders and requests submitted by telephone and email
- Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
- Input and process orders received through phone, email and chat, upselling products to ensure maximum efficiency.
- Take payments safely and securely, following all relevant legislation
- Processcustomer returns, credits and replacements accurately ensuring stock and finance is managed correctly.
- Learn how to use database systems and technology to deliver great customer care
- Check product availability for customer orders and order or restock items if necessary
- Communicate with customers about their orders, including any delays or changes in delivery
- Workwith the wider business and sales team to drive sales results and communicate about sales campaigns
About your skills and knowledge
- Good level of customer care experience within customer facing role, ideally within a call centre environment.
- Ability to work as part of a team, under pressure, all with a can-do attitude
- Ability to maintain a high degree of professionalism even under pressure
- Work to deadlines through prioritising your work logically, helping to find solutions to sometime complex scenarios/problems
- Have a can-do attitude, be open minded and flexible in approach
- Highly organized, efficient as well as offering a high attention to detail and keep accurate records
- Strive to offer the best customer service. Be friendly and patient with great listening skills.
- Be computer literate and confident in your experience with using Microsoft packages, including Excel (basic), work and Outlook.
- Although not essential, previous experience within a customer focused business and use of Khaos Control (ERP system) is advantageous
- Good communication skills – personable and good telephone manner
- Ability to embrace a more relaxed environment, without relaxing the standards.
About your Benefits
- A competitive salary and incentives
- 25 days holiday per year
- BUPA healthcare Plan and Employee Assistance Program
- Life cover Insurance
- Company Cycle to work scheme
- Great team discounts on Nkuku products and within the Café
- Paid Charity Volunteering Days
- Charitable Giving Program
- Benefits Hub – a discount marketplace for many well-known High Street Brands
- Reciprocal Discounts with other likeminded companies
- Fitness Classes
- We’re a growing business that encourages our people to grow with us.
- To be around like-minded people who want to offer great service within a relaxed, friendly and ethically conscious environment.
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Customer Care Advisor- Seasonal employer: Nkuku
Contact Detail:
Nkuku Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor- Seasonal
✨Tip Number 1
Get to know Nkuku's values inside out! When you chat with us, show how you resonate with our commitment to natural, crafted, and ethical practices. It’ll help you stand out as someone who truly gets what we’re about.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer queries, try role-playing with a friend. This will help you stay calm under pressure and convey that friendly, patient vibe we love.
✨Tip Number 3
Be ready to share examples of your past experiences! Think of times when you’ve gone above and beyond for customers. We want to hear how you’ve tackled challenges and made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our Nkuku family!
We think you need these skills to ace Customer Care Advisor- Seasonal
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be personable and caring in your tone. Remember, we’re looking for someone who enjoys a challenge and works well under pressure.
Align with Our Values: Make sure to highlight how your values align with ours – Natural, Crafted, and Ethical. We love it when applicants can bring our core values alive in their written communication, so share examples of how you embody these principles in your work.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and skills. This will help us see how you can effectively communicate with customers, which is key for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team at Nkuku!
How to prepare for a job interview at Nkuku
✨Know Nkuku's Values
Before your interview, take some time to really understand Nkuku's core values: Natural, Crafted, and Ethical. Think about how these values resonate with you and be ready to share examples of how you've embodied similar principles in your previous roles.
✨Showcase Your Customer Care Skills
Prepare specific examples from your past experiences where you've successfully handled customer complaints or provided exceptional service. Highlight your ability to stay calm under pressure and how you’ve turned challenging situations into positive outcomes.
✨Be Personable and Authentic
Nkuku is looking for someone with a great personality who can connect with customers. During the interview, let your genuine self shine through. Share stories that reflect your caring nature and your passion for helping others, as this will resonate well with their team culture.
✨Familiarise Yourself with Technology
Since you'll be using database systems and technology for customer care, brush up on your computer skills, especially with Microsoft packages. If you have experience with ERP systems like Khaos Control, mention it! Being tech-savvy will show you're ready to hit the ground running.