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- Tasks: Support the Service Manager in running daily operations and ensuring top-notch customer service.
- Company: Join NK Motors Kia, a proud family-run dealership since 1981.
- Benefits: Competitive salary, bonus scheme, pension, and ongoing training opportunities.
- Why this job: Step into management and lead a dynamic automotive service team.
- Qualifications: Experience in customer service or supervisory roles; strong leadership skills required.
- Other info: Exciting career progression and staff car scheme available.
The predicted salary is between 28000 - 32000 £ per year.
We are NK Motors Kia, a family-run Kia dealer that has been in business since 1981. We have 2 Kia dealerships and a dedicated used car centre within our family-run group.
We are seeking an Assistant Service Manager to join our busy automotive service team. The role will involve supporting the Service Manager in running day-to-day operations, ensuring excellent customer service, and maintaining smooth workshop performance.
Key Responsibilities:- Assist in overseeing the service department team, ensuring targets and quality standards are met.
- Manage daily operations including bookings, invoicing, and scheduling.
- Supervise service advisors and technicians, providing leadership and support.
- Monitor and manage staff holiday cover and rota planning.
- Handle escalated customer service issues in a professional manner.
- Support the Service Manager in driving departmental performance.
- Previous experience in an automotive service management or supervisory role would be an advantage, but we are open to somebody that is keen to take the next step up into management that has been working in a customer service/advisor role.
- Strong leadership and communication skills.
- Ability to manage staff performance and motivate a team.
- Knowledge of dealership DMS systems desirable.
- Full UK driving licence.
- Competitive salary (£28-32k depending on experience).
- Bonus scheme based on department performance can be looked at after a qualifying period.
- Pension scheme.
- Ongoing training and career progression opportunities.
- Staff car scheme available after a qualifying period.
If you like the sound of this fantastic job role, please feel free to apply with your CV.
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Work Location: In person
Assistant Service Manager employer: NK Motors & Nicco Restaurant & Bar
Contact Detail:
NK Motors & Nicco Restaurant & Bar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on the perfect Assistant Service Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching NK Motors Kia and understanding their values. Show us that you’re not just looking for any job, but that you genuinely want to be part of our family-run team and contribute to our success.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past roles where you’ve motivated a team or handled customer service issues. We want to see how you can bring those skills to our busy service department.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at NK Motors Kia.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant Service Manager role. Highlight any previous automotive service management or supervisory experience, even if it's just a stepping stone.
Show Off Your Leadership Skills: We want to see how you can lead a team! Include examples of how you've motivated others or handled challenges in a customer service environment. This will show us you're ready for the next step.
Keep It Professional: When writing your cover letter, keep it professional but let your personality shine through. We love a bit of character! Make sure to express your enthusiasm for the role and our family-run business.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can't wait to hear from you!
How to prepare for a job interview at NK Motors & Nicco Restaurant & Bar
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding service management. Familiarise yourself with common dealership DMS systems and be ready to discuss how you've handled customer service issues in the past.
✨Showcase Your Leadership Skills
Since the role involves supervising a team, be prepared to share examples of how you've motivated and managed staff in previous roles. Highlight any experience you have in overseeing operations or leading a team, even if it was in a different context.
✨Demonstrate Customer Focus
NK Motors Kia values excellent customer service, so think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would handle escalated customer service issues professionally and effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and expectations for the Assistant Service Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
