At a Glance
- Tasks: Enhance customer experience for major retail accounts and drive growth.
- Company: Join a leading FTSE100 supplier in the retail industry.
- Benefits: Competitive salary, 25 days leave, hybrid work, and bonus opportunities.
- Other info: Great career progression in a dynamic and supportive environment.
- Why this job: Make a real impact by managing key retail relationships and driving customer satisfaction.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 35000 - 45000 £ per year.
Major Retail Accounts
Greater Manchester – Hybrid
£35,000 - £45,000 dependent upon experience
Our client, a FTSE100 supplier to the retail industry, now has an exciting opportunity for a Senior Customer Experience Executive to join their team working with major retail customers.
Candidates will have experience managing retailer accounts – Supermarkets, High Street retailers, etc.
Would suit an Account Executive looking for next step.
What can our client offer?
- A competitive salary
- A comprehensive benefits package including 25 days annual leave (plus the option to buy more), pension, bonus and much more.
- Hybrid working (2 days at home, 3 days in office).
- Excellent career progression opportunities.
Job Purpose:
To support the customer by delivering engagement and value in your role ensuring your allocated customers are receiving a service that meets and exceeds their contractual requirements. To manage multiple internal and external contacts developing strong relationships, working proactively, with a problem-solving and growth mindset. Taking accountability and shared responsibility for delivering customer satisfaction linked to the company's value proposition.
Key Accountabilities:
- To provide a value-add experience to your allocated customers.
- To manage queries and expectations of head office stakeholders.
- To support the CX Managers against delivery of customer business plan.
- To identify, manage and convert opportunities into growth.
- To engage with the customer and internal stakeholders to become the voice of the customer within the business.
- To deliver commercial value for our customers whilst delivering in line with contractual frameworks for the business.
Skills Required:
- Proven track record of relationship management with an ability to influence.
- Experience of working to tight deadlines and delivering KPI’s or contractual requirements.
- Proven track record of managing and delivering growth within an existing customer relationship.
- Strong attention to detail with a drive for a positive customer experience.
- An understanding of business planning.
- Comfortable with the usage, presentation and analysis of data.
- Relevant working experience ideally gained in a retail environment, preferably in similar / transferable roles.
Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR16673.
Senior Customer Experience Executive employer: NJR Recruitment
Our client is a leading FTSE100 supplier in the retail industry, offering an exceptional work environment that prioritises employee growth and satisfaction. With a competitive salary, comprehensive benefits including 25 days of annual leave, and hybrid working options, employees are empowered to thrive both personally and professionally. The company fosters a collaborative culture where innovative ideas are valued, making it an ideal place for those looking to advance their careers in customer experience management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Senior Customer Experience Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its major retail accounts thoroughly. Be ready to discuss how your experience managing retailer accounts can add value to their team. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Senior Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Customer Experience Executive. Highlight your experience managing retailer accounts and any relevant achievements that showcase your ability to deliver customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific experiences that demonstrate your relationship management skills and how you've driven growth in previous roles.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in past roles. We love candidates who can think on their feet and come up with creative solutions to enhance customer experience.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NJR Recruitment
✨Know Your Customer
Before the interview, research the major retail accounts your potential employer works with. Understand their business models, challenges, and how your role as a Senior Customer Experience Executive can add value. This will show that you’re proactive and genuinely interested in the company.
✨Showcase Your Relationship Management Skills
Prepare specific examples from your past experiences where you've successfully managed retailer accounts. Highlight how you influenced stakeholders and delivered growth. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you faced challenges in customer experience management. Be ready to discuss how you approached these problems, what solutions you implemented, and the outcomes. This will illustrate your proactive mindset and ability to handle tight deadlines.
✨Data-Driven Decision Making
Since the role involves data analysis, brush up on your skills in presenting and interpreting data. Be prepared to discuss how you’ve used data to drive customer satisfaction or business growth in previous roles. This will show that you can deliver commercial value effectively.
