At a Glance
- Tasks: Manage returns and develop a profitable resale channel for consumer goods.
- Company: Fast-growing consumer goods supplier with a focus on innovation.
- Benefits: Competitive salary, bonus, and opportunities for career growth.
- Other info: Exciting chance to make a real impact in a growing business.
- Why this job: Join a dynamic team and turn challenges into profitable opportunities.
- Qualifications: Experience in ecommerce operations and strong commercial awareness required.
The predicted salary is between 30000 - 30000 £ per year.
Location: Heywood
Salary: £30,000 plus bonus and benefits
We’re working with a fast-growing consumer goods supplier who are seeking a highly organised and commercially minded Returns Recommerce Coordinator / Manager to take ownership of the returns process and develop a scalable clearance and resale channel. This is a critical role that bridges operations and revenue generation—responsible for efficiently managing returns, processing refunds and credits, and maximising recovery value by remarketing suitable stock through channels such as eBay, Amazon, and other marketplaces. They are looking for someone with an entrepreneurial mindset and a strong trader mentality—capable of spotting opportunities, optimising pricing, and turning returned stock into a profitable and growing sales channel.
Key Responsibilities:
- Recommerce Clearance Strategy
- Grade returned and excess stock (resalable, clearance, damaged, non-saleable)
- Take a trader-led approach to pricing, bundling, and selling clearance stock
- Maximise recovery value through smart channel selection and pricing strategies
- Build and grow the recommerce function into a revenue-generating sales channel
- Marketplace Management
- List and manage clearance and graded stock on eBay, Amazon, and other platforms
- Create accurate, compelling, and commercially effective listings
- Monitor pricing, demand, and competitor activity
- Handle customer queries relating to recommerce/clearance items
- Ensure marketplace compliance and strong performance metrics
- Customer Service Collaboration
- Work closely with the customer service team to ensure queries are answered quickly and accurately
- Support return-related enquiries and escalations
- Help improve overall response times and service quality
- Operational Systems Management
- Use internal systems (Shopify, ERP, etc.) to track returns, stock, and orders
- Identify trends in returns and recommend improvements
- Improve efficiency and turnaround times within the returns process
What we’re looking for:
- Experience in returns, ecommerce operations, or marketplace selling
- Strong understanding of refunds, credits, and stock handling
- Experience selling via eBay, Amazon, or similar platforms
- Strong commercial awareness with a trader mindset
- Excellent organisation and attention to detail
- Ability to take ownership and make decisions
This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions. Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16738.
Returns & Recommerce Coordinator employer: NJR Recruitment
Join a dynamic and fast-growing consumer goods supplier in Heywood as a Returns & Recommerce Coordinator, where your entrepreneurial spirit will thrive. With a focus on employee growth and a collaborative work culture, you'll have the opportunity to shape the returns process while enjoying competitive benefits and a bonus structure. This role not only offers a chance to make a significant impact but also provides a pathway for career advancement in a supportive environment that values innovation and initiative.
StudySmarter Expert Advice🤫
We think this is how you could land Returns & Recommerce Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially in returns and ecommerce operations. We want to see that entrepreneurial mindset shine!
✨Tip Number 3
Showcase your experience with platforms like eBay and Amazon. Bring examples of how you've successfully managed listings or maximised recovery value from returned stock. This will demonstrate your strong trader mentality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Returns & Recommerce Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Returns & Recommerce Coordinator. Highlight your experience in returns, ecommerce operations, and any marketplace selling you've done. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your entrepreneurial mindset and trader mentality. Tell us about specific examples where you've maximised recovery value or improved processes. We love a good story!
Show Off Your Marketplace Skills:Since this role involves managing listings on platforms like eBay and Amazon, make sure to mention any relevant experience you have. If you've created compelling listings or handled customer queries, let us know! We want to see your marketplace savvy.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at NJR Recruitment
✨Know Your Numbers
Before the interview, brush up on key metrics related to returns and ecommerce. Understand how to calculate recovery value and be ready to discuss how you would optimise pricing strategies. This shows you’re not just organised but also commercially savvy.
✨Showcase Your Trader Mindset
Prepare examples of how you've previously identified opportunities in returns or clearance stock. Discuss any successful strategies you've implemented to turn returned items into profit. This will demonstrate your entrepreneurial spirit and ability to think like a trader.
✨Familiarise Yourself with Marketplaces
Get to grips with the platforms mentioned in the job description, like eBay and Amazon. Be ready to talk about your experience listing products, managing inventory, and handling customer queries. Showing that you know the ins and outs of these marketplaces will set you apart.
✨Highlight Your Organisational Skills
Since this role requires excellent organisation, prepare to discuss how you manage multiple tasks and priorities. Share specific examples of how you've improved processes or efficiency in previous roles, especially in returns management or ecommerce operations.
