At a Glance
- Tasks: Support the sales team by handling customer queries and processing orders.
- Company: Stable FMCG supplier based in Manchester with growth opportunities.
- Benefits: Competitive salary and career development in a supportive environment.
- Other info: Ideal for organised individuals looking to build long-term relationships.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Experience in sales administration and strong customer focus required.
The predicted salary is between 25000 - 32000 £ per year.
Do you want to join a stable business based in Manchester who can offer career development? Our client supplies the UK retailers with FMCG products and due to continued growth they now have an excellent opportunity for a Sales / Customer Support Administrator to join their team.
Job Purpose: To support the sales administration team; you will be responsible for dealing with all consumer support queries, ensuring a professional and timely response to all customer queries and requests, use of correct documentation and delivering excellent customer satisfaction.
Main responsibilities will include:
- Customer Support
- Handling inbound enquiries via email and phone
- Providing excellent customer service over the telephone
- Dealing with queries and complaints
- Making outbound calls following up on enquiries about availability
- Working to team and individual targets
- Logging all information accurately on the in-house system
- Providing customers with a professional service via telephone and email
- Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly
- Sales Administration
- Accurately process sales orders and pro forma invoices, taking responsibility for the end to end process, communicating progress to the customer appropriately and in a timely manner
- Communicate and liaise effectively with relevant colleagues and customers including the National Account Manager, Field Sales Team & Sales Admin Manager
- Build effective and long-term relationships with Customers, taking a lead role in the resolution of any customer queries, requests or issues that may arise
The successful candidate for this role must be previously experienced within a similar role. You will demonstrate a good understanding and experience of using an in-house IT system and will be knowledgeable in the workings of a sales administration team. You will be passionate and accomplished with regards to customer focus and will be confident in all administrational tasks. This role will suit an experienced and highly organised Administrator. Experience with advanced Excel (V-lookups particularly) and Navision (advantageous) will be a distinct advantage.
Apply online or for more information please contact one of our specialist consultants quoting reference number: NJR16650.
Sales Administrator in Manchester employer: NJR Recruitment
Join a dynamic and stable business in Manchester that prioritises employee growth and development. As a Sales Administrator, you will be part of a supportive team culture that values excellent customer service and offers competitive salaries alongside opportunities for career advancement. With a focus on fostering long-term relationships and providing exceptional support, this role is perfect for those looking to make a meaningful impact in the FMCG sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Administrator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially if they deal with FMCG. Be ready to discuss how your experience aligns with their needs and how you can contribute to their customer support excellence.
✨Tip Number 3
Practice your phone skills! Since you'll be handling inbound enquiries, make sure you're comfortable speaking clearly and professionally. Role-play with a friend to nail down your responses to common customer queries.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administrator role. Highlight your experience in customer support and sales administration, and don’t forget to mention any relevant software skills, like advanced Excel or Navision.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your previous experience makes you a perfect fit for our team. Keep it professional but let your personality show!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your excellent verbal and written skills in your application. Use clear and concise language, and don’t shy away from showing your enthusiasm for helping customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at NJR Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like handling customer queries and processing sales orders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of times when you resolved a customer complaint or went above and beyond to ensure satisfaction. This will demonstrate your ability to handle similar situations in the new role.
✨Brush Up on Your Tech Skills
The job mentions the use of an in-house IT system and advanced Excel skills. If you have experience with these, be prepared to discuss it. If not, consider doing a quick refresher on Excel functions like V-lookups. Showing that you're tech-savvy can give you an edge over other candidates.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, how success is measured in the role, or what challenges the sales administration team currently faces. This shows that you're thinking ahead and are genuinely interested in contributing to the company’s success.
