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- Tasks: Provide IT support to over 150 users, resolving technical issues and maintaining systems.
- Company: Established wholesaler with a focus on growth and career progression.
- Benefits: Highly competitive salary, hybrid working, and opportunities for long-term career development.
- Other info: Collaborative environment with a focus on continuous improvement and stakeholder engagement.
- Why this job: Join a dynamic team and make a real impact in a growing business.
- Qualifications: Experience in IT support, Microsoft Business Central, and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Manchester – Hybrid Working
Highly Competitive salary
NJR Recruitment are currently working with a well-established Wholesaler, who are now seeking an experienced IT Support Engineer to join their team in North Manchester. Business Central experience essential
This is a great opportunity to join a growing business that can offer long term career progression.
Role Purpose:
As the escalation point for all initial IT support queries, the IT Support Analyst will work with over 150 users to maintain and monitor IT systems including remote working solutions, understanding and resolving technical issues in a prompt and professional manner.
Key Responsibilities:
- Respond to either first line support or end user software or hardware queries via email, phone or face to face.
- After identifying the issue, you will talk the first line support staff or end user through the required steps to resolution or escalate to third line support as and when necessary.
- Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
- Always maintain a strong customer focus.
- Work with the IT Technical Services Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
- Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
- Liaise with key stakeholders (MD, Branch Operations etc) to determine assist with IT requirements.
- Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
- Communicate changes and updates within the organisation effectively.
Experience Required:
- Prior experience within a first or second-line technical product or service focused support role.
- Microsoft Business Central.
- Windows and Mac operating systems.
- Microsoft Cloud Platforms, Azure AD, Entra.
- Basic network knowledge.
- Ability to problem solve within a technical environment.
- Strong communication skills.
- Strong customer service approach and team player.
- Strong work ethic and ability to work in dynamic work environment.
- EPOS Systems (desirable but not essential).
Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16622.
IT Engineer in Manchester employer: NJR Recruitment
Contact Detail:
NJR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer in Manchester
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in Manchester to connect with potential employers and fellow IT enthusiasts. Don’t be shy – introduce yourself and share your passion for IT support!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your expertise in Microsoft Business Central and other relevant technologies. This can really make you stand out during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and practice explaining how you’d resolve them. Remember, they want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that IT Engineer role. Let’s get you started on your career journey!
We think you need these skills to ace IT Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Engineer role. Highlight your experience with Microsoft Business Central and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re keen on seeing your problem-solving abilities, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at NJR Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Business Central and the other technologies mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as this will show your expertise and confidence.
✨Practice Problem-Solving Scenarios
Prepare for common technical issues you might face in the role. Think about how you would approach troubleshooting a problem and be ready to walk the interviewer through your thought process. This will demonstrate your problem-solving skills and technical acumen.
✨Show Off Your Customer Service Skills
Since the role requires a strong customer focus, think of examples where you've provided excellent support. Be ready to share stories that highlight your communication skills and ability to maintain relationships with users, especially in challenging situations.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, ongoing projects, or the company's approach to IT support. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.