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For Companies At a Glance
- Tasks: Manage complaints and Data Subject Access Requests to ensure fair outcomes.
- Company: Protector Insurance, a growing company in Manchester with a focus on customer satisfaction.
- Benefits: Salary between £27,000 – £33,000, plus opportunities for professional growth.
- Why this job: Play a key role in improving processes and enhancing customer experiences.
- Qualifications: Experience in complaints handling and strong analytical skills required.
- Other info: Join a supportive team dedicated to making a difference in the insurance industry.
The predicted salary is between 27000 - 33000 £ per year.
Overview
Salary: £27,000 – £33,000
NJR Recruitment are proud to be partnering exclusively with Protector Insurance to recruit a Complaints Officer for their growing Manchester team. Reporting to the Deputy Chief Compliance Officer, you’ll manage the full complaints process and Data Subject Access Requests (DSARs), ensuring fair, timely outcomes in line with FCA DISP and GDPR. The role is central to improving processes, identifying root causes, and supporting good customer outcomes.
Responsibilities
- Complaints Handling: Managing the end-to-end complaints process in line with FCA DISP requirements. Completing root cause analysis to identify trends, systemic issues, and improvement opportunities. Providing training and support to staff on effective complaints handling.
- Data Subject Access Requests (DSARs): Acting as the primary contact for DSARs and responding within statutory timeframes. Working with internal teams to collate, review, and redact information accurately and securely. Maintaining a full log of DSARs and monitoring related risks and controls.
- Reporting & Improvement: Preparing monthly and quarterly root cause analysis reports for senior management.
Insurance Complaints Officer in Manchester employer: NJR Recruitment
Contact Detail:
NJR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Complaints Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Protector Insurance. A friendly chat can open doors and give you insider info on the company culture and what they really value in a Complaints Officer.
✨Tip Number 2
Prepare for the interview by brushing up on FCA DISP requirements and GDPR regulations. We want you to show off your knowledge and how you can manage complaints effectively. Think of real-life examples where you've handled similar situations!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Insurance Complaints Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Complaints Officer role. Highlight your experience in complaints handling and any relevant training you've provided. We want to see how you can bring value to our team!
Showcase Your Skills: In your cover letter, showcase your skills in root cause analysis and your understanding of FCA DISP and GDPR. We’re looking for someone who can not only manage complaints but also improve processes, so let us know how you can do that!
Be Clear and Concise: When writing your application, be clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to complaints handling!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at NJR Recruitment
✨Know Your Regulations
Familiarise yourself with FCA DISP and GDPR regulations. Being able to discuss these frameworks confidently will show that you understand the legal landscape of the role and can navigate it effectively.
✨Master the Complaints Process
Be prepared to explain how you would manage the end-to-end complaints process. Think about specific examples from your past experience where you successfully resolved complaints and improved customer outcomes.
✨Show Your Analytical Skills
Since root cause analysis is a key part of the job, come ready to discuss how you've identified trends or systemic issues in previous roles. Use concrete examples to illustrate your problem-solving abilities.
✨Prepare for DSAR Questions
As the primary contact for Data Subject Access Requests, be ready to talk about your experience handling sensitive data. Highlight your attention to detail and any processes you've implemented to ensure compliance and security.
