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- Tasks: Manage complaints and Data Subject Access Requests while ensuring fair outcomes.
- Company: Well-established Norwegian insurer with a supportive culture in Manchester.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and private medical insurance.
- Why this job: Make a real difference by improving customer experiences and compliance standards.
- Qualifications: Experience in complaints handling and knowledge of FCA regulations is essential.
- Other info: Great career development support and perks like discounts on popular brands.
The predicted salary is between 30000 - 40000 £ per year.
NJR Recruitment are proud to be partnering exclusively with a well-established Norwegian insurer to recruit an Insurance Complaints Handler for their growing Manchester team. Reporting to senior compliance leadership, this role will focus on managing complaints and Data Subject Access Requests, while supporting strong customer outcomes and regulatory standards within a collaborative and supportive environment.
Responsibilities of the Insurance Complaints Handler:
- Managing the end-to-end complaints process in line with FCA DISP requirements, ensuring fair and timely outcomes.
- Conducting root cause analysis to identify trends and areas for improvement.
- Supporting colleagues with complaints handling best practice and regulatory expectations.
- Acting as the primary contact for Data Subject Access Requests, ensuring responses are delivered within statutory timeframes.
- Working with internal teams to gather, review, and redact information securely and accurately.
- Maintaining accurate records of complaints and DSARs, monitoring risks and controls.
- Producing regular reports, including root cause analysis, for senior stakeholders.
- Supporting compliance reporting on conduct risk, complaint trends, and DSAR activity.
- Contributing to continuous improvement through data-led insights.
What we are looking for:
- Professional qualifications such as ICA or CII are desirable.
- Proven complaints handling or compliance experience within general insurance.
- Exposure to commercial property, public sector, or housing association-related complaints is essential.
- Strong knowledge of FCA regulations (including DISP and Consumer Duty) and GDPR.
- Excellent organisation, communication, and attention to detail.
- Analytical mindset with the ability to work both independently and collaboratively.
- A proactive approach and commitment to fair customer outcomes.
Benefits of the Insurance Complaints Handler:
- Competitive base salary plus performance-based bonus.
- Excellent pension.
- Private medical insurance with cashback scheme.
- Hybrid working available following probation.
- 25 days’ holiday plus your birthday off.
- Paid wellbeing days.
- Enhanced family-friendly policies.
- Career development support, including professional qualification funding and training.
- Employee assistance programme.
- Group life insurance.
- Cycle to work scheme.
- Season ticket loan.
- Perks scheme offering discounts on popular brands.
If you have strong complaints handling experience within the commercial insurance space and a focus on delivering fair outcomes, we’d be keen to hear from you. For more information or to discuss the opportunity in confidence, please contact NJR Recruitment quoting reference NJR16259.
Insurance Complaints Handler in Manchester employer: NJR Recruitment
Contact Detail:
NJR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Complaints Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about the role of an Insurance Complaints Handler. A friendly chat can lead to insider info and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on FCA regulations and complaints handling best practices. We recommend practising common interview questions related to customer outcomes and compliance to show you're the right fit for the team.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to improve processes or resolve complaints in the past. This will highlight your proactive approach and commitment to fair customer outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Insurance Complaints Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Complaints Handler role. Highlight your complaints handling experience and any relevant qualifications like ICA or CII. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about complaints handling and how you can contribute to our team. Keep it concise but impactful, showing us your personality and enthusiasm.
Showcase Your Analytical Skills: Since this role involves root cause analysis and data-led insights, make sure to mention any relevant experiences where you've used analytical skills. We love seeing how you can identify trends and improve processes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at NJR Recruitment
✨Know Your Regulations
Familiarise yourself with FCA regulations, especially DISP and Consumer Duty. Being able to discuss these in detail will show your understanding of the industry and how you can ensure compliance in your role.
✨Showcase Your Complaints Handling Skills
Prepare specific examples from your past experience where you've successfully managed complaints. Highlight your analytical mindset and how you've conducted root cause analysis to improve processes.
✨Demonstrate Team Collaboration
Since this role involves working closely with internal teams, be ready to discuss how you've supported colleagues in best practices for complaints handling. Emphasise your ability to work both independently and as part of a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer outcomes and continuous improvement. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.