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- Tasks: Manage complaints and Data Subject Access Requests while ensuring compliance.
- Company: A growing insurance firm with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences and enhance processes.
- Qualifications: Experience in complaints management and strong training skills.
- Other info: Join a dynamic team in Manchester with a commitment to fair outcomes.
The predicted salary is between 36000 - 60000 £ per year.
A growing insurance firm is seeking a Complaints Officer in Manchester to manage the full complaints process and Data Subject Access Requests (DSARs). You will ensure fair outcomes in adherence to compliance regulations, support the Deputy Chief Compliance Officer, and enhance processes for better customer outcomes.
The ideal candidate will have solid experience in complaints management and root cause analysis, along with the ability to train staff effectively.
Insurance Complaints & DSAR Lead – FCA DISP in Manchester employer: NJR Recruitment
Contact Detail:
NJR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Complaints & DSAR Lead – FCA DISP in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in complaints management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of compliance regulations and complaints processes. We recommend practising common interview questions related to DSARs and customer outcomes to show you’re the right fit.
✨Tip Number 3
Showcase your training skills! If you’ve trained staff before, be ready to share examples of how you improved their performance. This will highlight your ability to enhance processes and support the Deputy Chief Compliance Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Insurance Complaints & DSAR Lead – FCA DISP in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints management and root cause analysis. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Insurance Complaints & DSAR Lead role. Share specific examples of how you've ensured fair outcomes and improved processes in the past.
Showcase Your Training Skills: Since training staff is part of the gig, mention any experience you have in this area. We love candidates who can demonstrate their ability to enhance team performance and customer outcomes through effective training.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at NJR Recruitment
✨Know Your Complaints Process
Make sure you’re well-versed in the full complaints process and how it aligns with FCA DISP regulations. Brush up on your knowledge of compliance standards and be ready to discuss how you've managed complaints in the past.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with root cause analysis. Think of specific examples where you identified issues and implemented solutions. This will demonstrate your ability to enhance processes for better customer outcomes.
✨Training is Key
Since the role involves training staff, come prepared with examples of how you've successfully trained others in the past. Highlight your methods and any positive feedback you received to show your effectiveness as a trainer.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your decision-making skills in handling complaints. Practice articulating your thought process clearly, focusing on fairness and compliance, which are crucial for this role.