Commercial Account Handler - Insurance in Manchester

Job Description An established insurance broker based in Manchester is seeking a motivated individual to join their team as an Account Handler. This role is key to supporting the New Business Executive and Client Directors in delivering exceptional service to new and existing clients. Responsibilities of the Account Handler role: Provide outstanding customer service, managing client communications via email, phone, and letters promptly and professionally. Maintain up-to-date electronic client files and internal systems with accurate risk information. Issue insurance documentation within deadlines, manage debt collection, process payments/refunds, and resolve account queries. Use task management tools to track work, and follow all company and FCA policies, completing required training on time. Strong knowledge of Microsoft Word, Outlook, Excel, and Teams. Previous experience working under delegated authority facilities is beneficial. Benefits of the Account Handler role: ~ 25 days annual leave, plus bank holidays ~ Hybrid working available (2 days in office) ~ Company pension contributions ~ Private medical cover ~ Access to discounted technology, including watches, phones, tablets and more ~ Reduced gym membership ~ Travel passes and a range of additional perks This is an excellent opportunity for a detail-focused individual who is eager to develop a career in insurance support within a reputable and professional broker.