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- Tasks: Manage complaints and Data Subject Access Requests while ensuring customer satisfaction.
- Company: Well-established Norwegian insurer with a supportive team in Manchester.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Join a dynamic team focused on continuous improvement and professional growth.
- Why this job: Make a difference by improving customer experiences and driving compliance standards.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
NJR Recruitment are proud to be partnering exclusively with a well-established Norwegian insurer to recruit an Insurance Complaints Handler for their growing Manchester team. Reporting to senior compliance leadership, this role will focus on managing complaints and Data Subject Access Requests, while supporting strong customer outcomes and regulatory standards within a collaborative and supportive environment.
Responsibilities of the Insurance Complaints Handler:
- Managing the end-to-end complaints process in line with FCA DISP requirements, ensuring fair and timely outcomes.
- Conducting root cause analysis to identify trends and areas for improvement.
- Supporting colleagues with complaints handling best practice and regulatory expectations.
- Acting as the primary contact for Data Subject Access Requests, ensuring responses are delivered within statutory timeframes.
- Working with internal teams to gather, review, and redact information securely and accurately.
- Maintaining accurate records of complaints and DSARs, monitoring risks and controls.
- Producing regular reports, including root cause analysis, for senior stakeholders.
- Supporting compliance reporting on conduct risk, complaint trends, and DSAR activity.
- Contributing to continuous improvement through data-led insights.
What we are looking for:
Insurance Complaints Handler employer: NJR Recruitment
Contact Detail:
NJR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Complaints Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and regulatory standards. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with root cause analysis and customer outcomes. Use specific examples to demonstrate how you've made a difference in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Insurance Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Complaints Handler role. Highlight relevant experience and skills that match the job description, especially around complaints management and regulatory standards.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of FCA DISP requirements!
Showcase Your Analytical Skills: Since the role involves root cause analysis and data-led insights, be sure to include examples of how you've used analytical skills in past roles. This will show us that you can contribute to continuous improvement.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at NJR Recruitment
✨Know Your Regulations
Familiarise yourself with the FCA DISP requirements and how they apply to complaints handling. Being able to discuss these regulations confidently will show that you understand the framework within which the company operates.
✨Prepare for Scenario Questions
Think of specific examples from your past experiences where you've successfully managed complaints or conducted root cause analysis. Be ready to explain your thought process and the outcomes, as this will demonstrate your problem-solving skills.
✨Showcase Your Collaborative Spirit
Since the role involves working closely with internal teams, be prepared to discuss how you’ve collaborated in previous roles. Highlight any experiences where you supported colleagues or contributed to a team effort in improving complaint handling practices.
✨Data-Driven Insights Matter
Be ready to talk about how you’ve used data to drive improvements in your previous roles. Discuss any reports you’ve produced or trends you’ve identified, as this will align with the company's focus on continuous improvement through data-led insights.