At a Glance
- Tasks: Deliver outstanding customer service and manage e-commerce platforms like Shopify.
- Company: Fast-growing online beauty retailer with a supportive team culture.
- Benefits: Salary of £26,000 - £28,000 plus benefits and career progression opportunities.
- Other info: Exciting growth potential across various business areas.
- Why this job: Join a vibrant team and make a real impact in the beauty industry.
- Qualifications: Customer service experience and familiarity with e-commerce platforms preferred.
We’re working with a fast-growing online beauty retailer who’s on the lookout for a Customer Service Ecommerce Advisor to join their small, friendly, and supportive team. This is a brilliant opportunity for someone upbeat, energetic, and genuinely passionate about delivering outstanding customer experiences. If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people — this could be the role for you. Better still, this position offers real progression opportunities across the wider business, including purchasing, sales marketing, or finance.
What you’ll be doing:
- Customer Service Support: Respond to enquiries across channels, provide accurate information, and resolve complaints professionally.
- Order Claims Management: Investigate lost/damaged items, liaise with couriers, and process refunds or replacements.
- Ecommerce Platform Management: Use Shopify to manage orders, customer queries, and product updates.
- Marketplace Management: Handle queries and performance across Amazon, eBay, and Mirakl platforms.
- Operational Support: Work with internal systems, assist during peak periods, and suggest improvements.
What we’re looking for:
- Previous customer service experience (essential)
- Experience in online/e-commerce customer service (preferred)
- Familiarity with Shopify
- Knowledge of Freshdesk (ideal but not essential)
- Experience with online marketplaces such as Amazon, eBay, Mirakl, Virtualstock
- Confident using Microsoft Office
- Knowledge of Orderwise and carrier management systems (a bonus)
- Strong IT skills and attention to detail
- A bubbly, confident personality with excellent communication skills
- Highly organised, with the ability to juggle multiple tasks
This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions. If you’re passionate about people, service, and being part of something positive — we’d love to hear from you.
Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16739.
Customer Ecommerce Administrator employer: NJR Recruitment
Join a vibrant and rapidly expanding online beauty retailer in Heywood, where your passion for customer service will be truly valued. With a supportive team culture and a commitment to employee development, this role offers exciting progression opportunities across various business areas. Enjoy a rewarding work environment that prioritises your growth while you help create outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Ecommerce Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the online beauty retailer. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and e-commerce. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your personality! The job description mentions a bubbly and confident personality, so don’t be afraid to let your true self shine during the interview. Share your passion for customer service and how you can contribute to creating outstanding customer experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Customer Ecommerce Administrator
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you're genuinely excited about helping people and being part of a team that values outstanding experiences.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in e-commerce and customer service. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your Shopify or marketplace experience!
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've handled customer queries or resolved complaints, and let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing business!
How to prepare for a job interview at NJR Recruitment
✨Know Your Stuff
Make sure you’re familiar with the company and its products. Research their online presence, especially on platforms like Shopify, Amazon, and eBay. This will not only show your interest but also help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you’ve delivered outstanding customer service. Think about specific situations where you resolved complaints or went above and beyond for a customer. This is key for a role focused on customer experience!
✨Be Ready to Juggle Tasks
Since the job involves managing multiple tasks, be prepared to discuss how you prioritise and organise your workload. You might even want to share a time when you successfully handled several responsibilities at once — it’ll demonstrate your organisational skills.
✨Bring Your Bubbly Personality
This role is all about being upbeat and energetic! Don’t shy away from showing your personality during the interview. A positive attitude can go a long way in customer service, so let that shine through in your conversation.
