Insurance Account Handler
Stoke-on-Trent Hybrid Working £35,000-£42,000 + Bonus
Are you an experienced Insurance professional looking for your next career move?
We are currently recruiting for an Insurance Account Handler to join a well-established and highly regarded independent insurance organisation based in Stoke-On-Trent.
This is an excellent opportunity for someone looking to build on their existing insurance experience within a supportive and collaborative team. The role offers a competitive salary based on experience, a generous bonus structure and a range of additional benefits, alongside hybrid and flexible working options.
The Role
As an Insurance Account Handler, you will be responsible for supporting a designated portfolio of clients and acting as a key point of contact for their day-to-day insurance requirements.
You will play an important role in developing and maintaining strong client relationships, ensuring queries are dealt with efficiently and providing a consistently high level of service.
Your responsibilities will include:
- Managing and supporting a designated portfolio of insurance clients.
- Acting as a key point of contact for client queries and day-to-day requirements.
- Building and maintaining strong, long-term client relationships.
- Providing a high level of customer service across telephone, email and face-to-face interactions.
- Supporting clients throughout their insurance journey and ensuring their needs are understood.
- Working closely with colleagues to ensure clients receive a seamless service.
- Identifying opportunities to develop relationships and support wider business objectives.
- Taking ownership of your workload and using your initiative to resolve issues effectively.
About You
Previous experience within the Insurance industry is essential, although we are open to individuals from a variety of insurance backgrounds.
We are particularly interested in people who are confident dealing with clients, enjoy building relationships and are looking for a long-term opportunity to develop their career.
You will ideally bring:
- Previous experience working within the Insurance industry.
- Strong communication and relationship-building skills.
- A customer-focused approach and a genuine desire to deliver excellent service.
- Confidence dealing with clients over the telephone and face to face.
- A proactive approach, with the ability to use your own initiative.
- A willingness to learn, develop and take on new challenges.
- The ability to work effectively as part of a collaborative team.
- Resilience and adaptability in a fast-paced environment.
- A professional approach with strong levels of honesty and integrity.
What's on Offer?
Alongside a competitive basic salary and generous bonus structure, you will receive a comprehensive benefits package including:
- 26 days' annual leave plus bank holidays.
- Hybrid and flexible working options.
- Opportunities for career progression across the wider organisation.
- Support towards CII and ACII qualifications.
- Company pension scheme.
- 24-hour support for physical and mental wellbeing.
- One paid volunteering day each year.
- Employee recognition and reward programmes.
- A supportive and collaborative working environment.
This is a great opportunity for an experienced Insurance professional who is looking to join an established organisation where there are genuine opportunities to develop, progress and build a long-term career.
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