At a Glance
- Tasks: Deliver exceptional customer support and manage order processes in a fast-paced environment.
- Company: Join a growing supplier of retail consumables with a dynamic team culture.
- Benefits: Competitive salary, hybrid working, and excellent benefits package.
- Other info: Opportunity for permanent role after 12-month contract with great career growth.
- Why this job: Make a real impact on customer experience while developing your skills.
- Qualifications: Experience in customer service and strong analytical skills required.
The predicted salary is between 40500 - 49500 £ per year.
- Customer Support Administrator
- Initially 12-month FTC – possibility of permanent
- Commutable from Manchester, Salford, Bolton, Trafford Park
- £27,000 - £29,000 plus excellent benefits
Due to continued growth, my client, a supplier of consumables to the retail industry has an excellent opportunity for Customer Support Administrator to join their team in Swinton, Greater Manchester.
This role is initially offered on a 12-month fixed term contract with the possibility of permanent employment.
Job Purpose
To support the customer experience team by delivering service excellence in your role ensuring your allocated customers are receiving a service level that meets and exceeds their contractual requirements.
To be proactive in approach ensuring head office queries, reports and order books are managed effectively to prevent customer impact and maximise sales, as well as providing a level of administrative support to your allocated customer experience team.
Key Accountabilities
- To provide a value-add experience to your allocated customers.
- To maintain the customer order platform, optimised to ensure smooth order placement.
- To review the order book and ensure that all orders and lines are in a position to be passed to the operations teams to process and manage.
- To manage, own and communicate all changes to the customer catalogue.
Brilliant Basics
- Query Management – To support escalations from the customer experience helpdesk through to resolution.
- Stock Availability – Work closely with Supply Chain to maximise availability, challenging with the customer on forecasting or usage variation to ensure stock optimisation and reduce excess stock.
- Catalogue Management – To manage, own and communicate all changes to the customer catalogue (delists, new products, category changes etc.).
- Slow Moving & Obsolete – To collate all SLOB reporting for internal and external use, setting clear next steps with owners and timings to drive progress.
- Weekly Customer Business Review Meeting – To attend the weekly meeting as the representative voice of your customer(s) as appropriate to drive meaningful actions and accountability across wider teams.
- Customer Order Platform – To manage the customer order platform to ensure accuracy of range, pricing and view. Optimised to enhance end user experience.
- Customer Reports – To create accurate and insightful reporting for the customer or customer experience team as requested. To be shared as scheduled.
- KPI Pack Data – To collate the appropriate data sets to support the customer experience team with meaningful insight on customer performance.
- Order Book – To review the order book and ensure that all orders and lines are in a position to be passed to the operations teams to process and manage.
Experience Required
- Proven track record of delivering service in a fast-paced environment.
- Experience of working to tight deadlines and managing a high volume of activity.
- Strong analytical skills and advanced Excel skills.
- Strong attention to detail with a drive for service excellence
- Excellent Customer Service skills
Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR17012
Customer Support Administrator in Manchester employer: NJR Recruitment Careers
Join a well-established insurance broker in Stockport as a Commercial Account Handler, where your expertise will be valued in a collaborative and client-focused environment. With competitive salary packages, ongoing training, and hybrid working options, this role offers excellent opportunities for professional growth and development, making it an attractive place for those seeking meaningful employment in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like NJR Recruitment Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like NJR Recruitment Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Administrator in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to NJR Recruitment Careers.
How to prepare for a job interview at NJR Recruitment Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in NJR Recruitment Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services NJR Recruitment Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
