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- Tasks: Lead community engagement and enhance subscriber experiences for a HealthTech app.
- Company: Join an innovative HealthTech company focused on user connection and growth.
- Benefits: Remote work, collaborative team, and opportunities for personal and professional development.
- Other info: Ideal for fitness enthusiasts with a passion for wellness and community building.
- Why this job: Make a real impact by building engaged communities and improving user satisfaction.
- Qualifications: 2+ years in community or customer success with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re excited to be partnering with an innovative HealthTech app on a Community & Customer Success Lead hire. This is a key role focused on building strong, engaged user communities and delivering an exceptional subscriber experience across every touchpoint. Working remotely within a collaborative and fast-paced team, you’ll take ownership of community engagement, customer support, and retention initiatives that directly impact long-term growth. This opportunity is ideal for someone who combines empathy with a data-driven mindset and is passionate about creating meaningful connections between users and product.
R E S P O N S I B I L I T I E S
- Manage beta tester WhatsApp groups and challenge cohorts (including school group communities)
- Run in-app support (Intercom or similar), email support, and App Store review responses
- Own churn intervention: outreach to cancelling subscribers, win-back campaigns
- Onboard new subscribers via lifecycle email/push, in partnership with growth lead
- Surface product feedback to founder/product team weekly
- Moderate community spaces; run weekly engagement rituals (challenges, leaderboards, AMAs)
- Track NPS, retention curves, and qualitative subscriber sentiment
M U S T- H A V E
- 2+ years in community or customer success at a consumer app or subscription business
- Genuine warmth and high written EQ — represents the brand directly to users
- Comfort with Intercom, Notion, RevenueCat, basic Mixpanel
- Self-starter who can run cohorts without micromanagement
N I C E - T O - H A V E
- Personal interest in fitness/wellness
- Discord/WhatsApp/Circle community experience
- Lifecycle marketing chops
Community & Customer Success Lead in Slough employer: NJF Global Holdings Ltd
Contact Detail:
NJF Global Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community & Customer Success Lead in Slough
✨Tip Number 1
Get your networking game on! Reach out to people in the HealthTech space, especially those who work at companies you admire. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show off your skills in real-time! Consider hosting a webinar or a live Q&A session about community engagement strategies. This not only showcases your expertise but also gets you noticed by potential employers.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, interact with the company’s social media posts. Comment, share, and show your enthusiasm for their mission. It’s a great way to get on their radar.
✨Tip Number 4
Leverage our website for applications! We’ve got a streamlined process that makes it easy for you to showcase your passion for community and customer success. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Community & Customer Success Lead in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for community engagement and customer success shine through. We want to see how your genuine warmth and empathy can create meaningful connections with users.
Tailor Your Experience: Make sure to highlight your relevant experience in community or customer success roles. We’re looking for someone who can demonstrate their skills in managing user communities and delivering exceptional subscriber experiences.
Be Data-Driven: Since this role involves tracking metrics like NPS and retention curves, don’t forget to mention any experience you have with data analysis. Show us how you’ve used data to drive decisions and improve user engagement in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at NJF Global Holdings Ltd
✨Know the Product Inside Out
Before your interview, make sure you’ve explored the HealthTech app thoroughly. Understand its features, user experience, and any recent updates. This will not only show your genuine interest but also help you discuss how you can enhance community engagement and customer success.
✨Showcase Your Empathy
As a Community & Customer Success Lead, empathy is key. Prepare examples from your past experiences where you successfully connected with users or resolved their issues. Highlight how your warm approach has positively impacted user retention and satisfaction.
✨Be Data-Driven
Familiarise yourself with metrics like NPS and retention curves. Be ready to discuss how you’ve used data to inform your strategies in previous roles. This will demonstrate that you can balance empathy with a results-oriented mindset, which is crucial for this position.
✨Engagement Rituals Are Your Friend
Think about creative ways to engage communities, such as challenges or AMAs. Come prepared with ideas that could be implemented in the role. This shows initiative and that you’re already thinking about how to foster a vibrant user community.