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- Tasks: Build engaged user communities and enhance subscriber experiences across all touchpoints.
- Company: Innovative HealthTech app focused on community and customer success.
- Benefits: Remote work, collaborative team, and opportunities for personal growth.
- Other info: Ideal for fitness enthusiasts with experience in community management.
- Why this job: Make meaningful connections and drive long-term growth in a fast-paced environment.
- Qualifications: 2+ years in community or customer success with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We’re excited to be partnering with an innovative HealthTech app on a Community & Customer Success Lead hire. This is a key role focused on building strong, engaged user communities and delivering an exceptional subscriber experience across every touchpoint. Working remotely within a collaborative and fast-paced team, you’ll take ownership of community engagement, customer support, and retention initiatives that directly impact long-term growth.
This opportunity is ideal for someone who combines empathy with a data-driven mindset and is passionate about creating meaningful connections between users and product.
- Manage beta tester WhatsApp groups and challenge cohorts (including school group communities)
- Run in-app support (Intercom or similar), email support, and App Store review responses
- Own churn intervention: outreach to cancelling subscribers, win-back campaigns
- Moderate community spaces
MUST-HAVE: ~2+ years in community or customer success at a consumer app or subscription business, genuine warmth and high written EQ — represents the brand directly to users.
NICE-TO-HAVE: Personal interest in fitness/wellness, Discord/WhatsApp/Circle community experience, lifecycle marketing chops.
Community & Customer Success Lead employer: NJF Global Holdings Ltd
Contact Detail:
NJF Global Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community & Customer Success Lead
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and community initiatives. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant online communities. Engaging with them can give you insider insights and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to community engagement and customer success. Use real-life examples from your experience to demonstrate your skills and passion for building connections.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Community & Customer Success Lead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for community engagement and customer success shine through. We want to see how your personal interests align with our mission in the HealthTech space!
Tailor Your Experience: Make sure to highlight your relevant experience in community or customer success roles. We’re looking for someone with a genuine warmth and high written EQ, so share specific examples that showcase these qualities.
Be Data-Driven: Since this role involves a data-driven mindset, don’t forget to mention any metrics or results from your previous roles. We love seeing how you’ve used data to improve user engagement or retention!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at NJF Global Holdings Ltd
✨Know the Product Inside Out
Before your interview, make sure you’ve explored the HealthTech app thoroughly. Understand its features, user experience, and how it stands out in the market. This will not only show your genuine interest but also help you discuss how you can enhance community engagement and customer success.
✨Showcase Your Empathy
As a Community & Customer Success Lead, empathy is key. Prepare examples from your past experiences where you’ve successfully connected with users or resolved their issues. Highlight how your warm approach has positively impacted user satisfaction and retention.
✨Demonstrate Data-Driven Decision Making
Be ready to discuss how you’ve used data to inform your strategies in community management or customer support. Whether it’s through analysing user feedback or tracking engagement metrics, showing that you can blend empathy with a data-driven mindset will set you apart.
✨Engage with Their Community
Take some time to connect with the company’s social media platforms and community spaces. Engage with their content and understand their community dynamics. This will give you insights into their culture and allow you to speak more authentically about how you can contribute to building strong user connections.