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- Tasks: Build engaged user communities and enhance subscriber experiences in a fast-paced HealthTech environment.
- Company: Join an innovative HealthTech app focused on community and customer success.
- Benefits: Remote work, collaborative team, and opportunities for personal growth.
- Other info: Ideal for fitness enthusiasts with experience in community management tools.
- Why this job: Make meaningful connections and impact user satisfaction while working with a passionate team.
- Qualifications: 2+ years in community or customer success, strong communication skills, and self-starter attitude.
The predicted salary is between 35000 - 45000 £ per year.
We’re excited to be partnering with an innovative HealthTech app on a Community & Customer Success Lead hire. This is a key role focused on building strong, engaged user communities and delivering an exceptional subscriber experience across every touchpoint. Working remotely within a collaborative and fast-paced team, you’ll take ownership of community engagement, customer support, and retention initiatives that directly impact long-term growth. This opportunity is ideal for someone who combines empathy with a data-driven mindset and is passionate about creating meaningful connections between users and product.
RESPONSIBILITIES
- Manage beta tester WhatsApp groups and challenge cohorts (including school group communities)
- Run in-app support (Intercom or similar), email support, and App Store review responses
- Own churn intervention: outreach to cancelling subscribers, win-back campaigns
- Onboard new subscribers via lifecycle email/push, in partnership with growth lead
- Surface product feedback to founder/product team weekly
- Moderate community spaces; run weekly engagement rituals (challenges, leaderboards, AMAs)
- Track NPS, retention curves, and qualitative subscriber sentiment
MUST-HAVE
- 2+ years in community or customer success at a consumer app or subscription business
- Genuine warmth and high written EQ — represents the brand directly to users
- Comfort with Intercom, Notion, RevenueCat, basic Mixpanel
- Self-starter who can run cohorts without micromanagement
NICE-TO-HAVE
- Personal interest in fitness/wellness
- Discord/WhatsApp/Circle community experience
- Lifecycle marketing chops
Community & Customer Success Lead in City of London employer: NJF Global Holdings Ltd
Contact Detail:
NJF Global Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community & Customer Success Lead in City of London
✨Tip Number 1
Get your networking game on! Reach out to people in the HealthTech space, especially those who work at companies you admire. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your community-building skills! If you've got experience managing online communities or customer success initiatives, share specific examples during interviews. We want to see how you’ve made a real impact!
✨Tip Number 3
Be proactive! Don’t wait for job postings to pop up. Reach out directly to companies you’re interested in, like us at StudySmarter, and express your passion for community engagement and customer success. You never know what opportunities might arise!
✨Tip Number 4
Stay engaged with the brand! Follow our social media channels and interact with our content. This shows your genuine interest and helps you stay updated on any new roles or community initiatives we might be launching.
We think you need these skills to ace Community & Customer Success Lead in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for community engagement and customer success shine through. We want to see how your genuine warmth and empathy can create meaningful connections with users.
Tailor Your Experience: Make sure to highlight your relevant experience in community or customer success roles. We’re looking for someone who can demonstrate their skills in managing user communities and delivering exceptional subscriber experiences, so be specific!
Be Data-Driven: Since this role involves tracking metrics like NPS and retention curves, don’t forget to mention any experience you have with data analysis. Show us how you’ve used data to drive decisions and improve user engagement in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at NJF Global Holdings Ltd
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the HealthTech app and its features. Understand how it benefits users and think about how you can enhance their experience. This will show your genuine interest and help you connect your skills to the role.
✨Showcase Your Community Engagement Skills
Prepare examples of how you've successfully built and managed communities in the past. Whether it's through WhatsApp groups or other platforms, be ready to discuss specific strategies you used to engage users and foster a sense of belonging.
✨Demonstrate Your Data-Driven Mindset
Since this role requires a data-driven approach, come prepared with insights on how you’ve used metrics like NPS or retention curves to inform your decisions. Share any relevant experiences where you’ve turned data into actionable strategies for customer success.
✨Emphasise Your Empathy and Communication Skills
This position is all about connecting with users, so highlight your emotional intelligence and communication abilities. Be ready to discuss how you handle customer feedback, resolve issues, and create positive interactions that reflect the brand’s values.