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- Tasks: Lead the Merchandising Team and manage customer relationships to drive business growth.
- Company: Join Bioworld International, a top 100 fastest growing company in 2024.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Make an impact in a fast-paced industry with leading licensed brands.
- Qualifications: 3+ years in merchandising or supply chain management, strong leadership skills.
- Other info: Opportunity for continuous improvement and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Bioworld International (BWI) is based in Hinckley, Leicestershire, and was recognised as one of the Sunday Times Top 100 Fastest Growing Companies in 2024. We specialise in the brand management, design, manufacture, sales and distribution of the world’s leading licensed entertainment brands, delivering licensed apparel, sleepwear, headwear, bags and accessories across all levels of retail distribution. Our expertise in innovative product design and merchandising has established Bioworld as a global leader in licensed products. Operating across Europe, BWI has doubled its turnover in the last two years and continues to be driven by a passion for customer service excellence.
We are now seeking a Sales Support Merchandising Manager to lead and manage the BWI Merchandising Team. This role requires a highly organised, self-motivated individual who can work closely with the Sales Team to manage existing customers, onboard new accounts and support BWI’s ways of working within a demanding, customer-led environment. You will build and maintain strong, profitable relationships with key accounts and develop effective stakeholder relationships across multiple departments and seniority levels. Working collaboratively with key stakeholders, you will help develop and drive strategic account plans across all relevant product channels to support business growth targets. Strong interpersonal skills and a working knowledge of Microsoft Office, customer portals and ERP systems are essential.
Key Responsibilities
- Manage the day-to-day operations of the BWI Merchandising Team, using data and metrics to prioritise actions and drive performance.
- Lead the team with a strong commercial focus, maximising margin wherever possible.
- Support the Sales and Senior Management teams in setting and delivering BWI’s future strategy and goals, sharing progress and identifying opportunities for improvement.
- Build strong collaborative relationships across the business, implementing new ideas and ways of working.
- Lead customer onboarding alongside Sales, promoting the full range of BWI supply models.
- Ensure consistent delivery of customer service excellence.
- Conduct monthly one-to-one reviews, coaching and development planning for all direct reports.
- Complete annual performance reviews and objective setting.
- Foster a culture of continuous improvement, ensuring procedures, communication and documentation are regularly reviewed.
- Manage internal and external escalations, identifying root causes and implementing corrective actions.
- Monitor the open order book to ensure deliveries align with billing projections.
- Work with Sales to maximise repeat order opportunities.
- Track and improve team KPIs, including OTIF performance against customer request and agreed delivery dates.
- Authorise credit note requests.
- Work with the Head of Supply Chain to drive activity on lower-ordering accounts, maintaining relationships and promoting BWI products.
Key Experience
- Minimum of 3 years’ experience managing teams within a Merchandising or Supply Chain environment, including offshore teams.
- Experience working in a KPI-driven environment.
- Proven experience implementing business process change and managing projects.
If you are confident, commercially minded and ready to step into a challenging role supporting multiple demanding accounts, this could be the next exciting step in your career. Please submit your CV along with a covering letter.
Bioworld International Ltd is an equal opportunities employer. By making an application you will be providing Bioworld International Ltd with your personal data. This data will be stored in a secure HR office, in line with GDPR requirements and will only be used for the purpose of the recruitment process. Your data will not be shared with any third party and will be retained for a period of 6 months following the closure of the recruitment process. You may request at any time that your data be removed from our files. Data will be disposed of securely using a confidential shredding service.
Sales Support Merchandising Manager employer: NJ Screen Prints
Contact Detail:
NJ Screen Prints Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Merchandising Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Bioworld International and its products. Understand their brand management and merchandising strategies. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Sales Support Merchandising Manager role. Highlight your team management skills and your ability to drive performance using data – this is key for BWI's fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the BWI team. Good luck!
We think you need these skills to ace Sales Support Merchandising Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Merchandising Manager role. Highlight your experience in managing teams and working in a KPI-driven environment, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for BWI. Mention your passion for customer service excellence and how you can contribute to the team’s success.
Showcase Your Skills: Don’t forget to showcase your strong interpersonal skills and familiarity with Microsoft Office, customer portals, and ERP systems. These are essential for the role, so make them stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at NJ Screen Prints
✨Know Your Numbers
As a Sales Support Merchandising Manager, you'll need to be data-savvy. Brush up on key metrics related to sales performance and merchandising. Be ready to discuss how you've used data in past roles to drive decisions and improve outcomes.
✨Showcase Your Team Leadership Skills
This role involves managing a team, so be prepared to share examples of your leadership style. Talk about how you've motivated teams, handled conflicts, and fostered a culture of continuous improvement. Highlight any specific achievements that demonstrate your ability to lead effectively.
✨Understand the Business Landscape
Familiarise yourself with Bioworld International's product range and their position in the market. Research their competitors and trends in licensed products. This knowledge will help you articulate how you can contribute to their growth and customer service excellence.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer escalations. Think of scenarios from your past experience where you successfully managed challenges or implemented process changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
