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- Tasks: Lead the Merchandising Team and manage customer relationships to drive business growth.
- Company: Join Bioworld International, a top 100 fastest growing company in 2024.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Be part of a passionate team driving innovation in licensed products.
- Qualifications: 3+ years in merchandising or supply chain management with strong leadership skills.
- Other info: Opportunity for continuous improvement and professional growth in a collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
Bioworld International (BWI) is based in Hinckley, Leicestershire, and was recognised as one of the Sunday Times Top 100 Fastest Growing Companies in 2024. We specialise in the brand management, design, manufacture, sales and distribution of the world’s leading licensed entertainment brands, delivering licensed apparel, sleepwear, headwear, bags and accessories across all levels of retail distribution. Our expertise in innovative product design and merchandising has established Bioworld as a global leader in licensed products.
Operating across Europe, BWI has doubled its turnover in the last two years and continues to be driven by a passion for customer service excellence. We are now seeking a Sales Support Merchandising Manager to lead and manage the BWI Merchandising Team. This role requires a highly organised, self-motivated individual who can work closely with the Sales Team to manage existing customers, onboard new accounts and support BWI’s ways of working within a demanding, customer-led environment.
You will build and maintain strong, profitable relationships with key accounts and develop effective stakeholder relationships across multiple departments and seniority levels. Working collaboratively with key stakeholders, you will help develop and drive strategic account plans across all relevant product channels to support business growth targets. Strong interpersonal skills and a working knowledge of Microsoft Office, customer portals and ERP systems are essential.
Key Responsibilities- Manage the day-to-day operations of the BWI Merchandising Team, using data and metrics to prioritise actions and drive performance.
- Lead the team with a strong commercial focus, maximising margin wherever possible.
- Support the Sales and Senior Management teams in setting and delivering BWI’s future strategy and goals, sharing progress and identifying opportunities for improvement.
- Build strong collaborative relationships across the business, implementing new ideas and ways of working.
- Lead customer onboarding alongside Sales, promoting the full range of BWI supply models.
- Ensure consistent delivery of customer service excellence.
- Conduct monthly one-to-one reviews, coaching and development planning for all direct reports.
- Complete annual performance reviews and objective setting.
- Foster a culture of continuous improvement, ensuring procedures, communication and documentation are regularly reviewed.
- Manage internal and external escalations, identifying root causes and implementing corrective actions.
- Monitor the open order book to ensure deliveries align with billing projections.
- Work with Sales to maximise repeat order opportunities.
- Track and improve team KPIs, including OTIF performance against customer request and agreed delivery dates.
- Authorise credit note requests.
- Work with the Head of Supply Chain to drive activity on lower-ordering accounts, maintaining relationships and promoting BWI products.
- Minimum of 3 years’ experience managing teams within a Merchandising or Supply Chain environment, including offshore teams.
- Experience working in a KPI-driven environment.
- Proven experience implementing business process change and managing projects.
If you are confident, commercially minded and ready to step into a challenging role supporting multiple demanding accounts, this could be the next exciting step in your career. Please submit your CV along with a covering letter.
Bioworld International Ltd is an equal opportunities employer.
Sales Support Merchandising Manager in Leicester employer: NJ Screen Prints
Contact Detail:
NJ Screen Prints Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Merchandising Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching Bioworld International and understanding their products and values. We want to see your passion for customer service excellence and how you can contribute to their growth. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Sales Support Merchandising Manager. We suggest rehearsing answers to common interview questions and preparing examples of your past successes in merchandising or supply chain management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Sales Support Merchandising Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Merchandising Manager role. Highlight relevant experience in merchandising and team management, and don’t forget to showcase your KPI-driven achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for BWI. Mention your passion for customer service excellence and how you can contribute to our growth.
Show Off Your Interpersonal Skills: Since this role involves building strong relationships, make sure to highlight your interpersonal skills in both your CV and cover letter. We want to see how you’ve successfully collaborated with teams and stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you into our system quickly!
How to prepare for a job interview at NJ Screen Prints
✨Know Your Numbers
As a Sales Support Merchandising Manager, you'll need to be data-savvy. Brush up on key metrics related to sales performance and merchandising. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Team Leadership Skills
This role involves managing a team, so be prepared to share examples of how you've successfully led teams in the past. Highlight your experience with coaching, performance reviews, and fostering a culture of continuous improvement.
✨Understand the Business
Familiarise yourself with Bioworld International's product range and their position in the market. Being able to discuss their licensed brands and how you can contribute to their growth will show your genuine interest in the company.
✨Build Relationships
Since this role requires strong interpersonal skills, think of examples where you've built effective relationships with stakeholders. Be ready to explain how you approach collaboration and communication across different departments.
