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- Tasks: Lead the Merchandising Team and manage customer relationships to drive business growth.
- Company: Join Bioworld International, a fast-growing leader in licensed products.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Be part of an innovative team making a real impact in the entertainment industry.
- Qualifications: 3+ years in merchandising or supply chain management with strong leadership skills.
- Other info: Exciting opportunities for personal growth in a collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
Bioworld International (BWI) is based in Hinckley, Leicestershire, and was recognised as one of the Sunday Times Top 100 Fastest Growing Companies in 2024. We specialise in the brand management, design, manufacture, sales and distribution of the world’s leading licensed entertainment brands, delivering licensed apparel, sleepwear, headwear, bags and accessories across all levels of retail distribution. Our expertise in innovative product design and merchandising has established Bioworld as a global leader in licensed products.
Operating across Europe, BWI has doubled its turnover in the last two years and continues to be driven by a passion for customer service excellence. We are now seeking a Sales Support Merchandising Manager to lead and manage the BWI Merchandising Team. This role requires a highly organised, self-motivated individual who can work closely with the Sales Team to manage existing customers, onboard new accounts and support BWI’s ways of working within a demanding, customer-led environment.
You will build and maintain strong, profitable relationships with key accounts and develop effective stakeholder relationships across multiple departments and seniority levels. Working collaboratively with key stakeholders, you will help develop and drive strategic account plans across all relevant product channels to support business growth targets. Strong interpersonal skills and a working knowledge of Microsoft Office, customer portals and ERP systems are essential.
Key Responsibilities- Manage the day-to-day operations of the BWI Merchandising Team, using data and metrics to prioritise actions and drive performance.
- Lead the team with a strong commercial focus, maximising margin wherever possible.
- Support the Sales and Senior Management teams in setting and delivering BWI’s future strategy and goals, sharing progress and identifying opportunities for improvement.
- Build strong collaborative relationships across the business, implementing new ideas and ways of working.
- Lead customer onboarding alongside Sales, promoting the full range of BWI supply models.
- Ensure consistent delivery of customer service excellence.
- Conduct monthly one-to-one reviews, coaching and development planning for all direct reports.
- Complete annual performance reviews and objective setting.
- Foster a culture of continuous improvement, ensuring procedures, communication and documentation are regularly reviewed.
- Manage internal and external escalations, identifying root causes and implementing corrective actions.
- Monitor the open order book to ensure deliveries align with billing projections.
- Work with Sales to maximise repeat order opportunities.
- Track and improve team KPIs, including OTIF performance against customer request and agreed delivery dates.
- Authorise credit note requests.
- Work with the Head of Supply Chain to drive activity on lower-ordering accounts, maintaining relationships and promoting BWI products.
- Minimum of 3 years’ experience managing teams within a Merchandising or Supply Chain environment, including offshore teams.
- Experience working in a KPI-driven environment.
- Proven experience implementing business process change and managing projects.
If you are confident, commercially minded and ready to step into a challenging role supporting multiple demanding accounts, this could be the next exciting step in your career. Please submit your CV along with a covering letter.
Bioworld International Ltd is an equal opportunities employer.
Sales Support Merchandising Manager in Hinckley employer: NJ Screen Prints
Contact Detail:
NJ Screen Prints Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Merchandising Manager in Hinckley
✨Tip Number 1
Get to know the company inside out! Research Bioworld International's products, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to merchandising and sales support. Think about how your experience aligns with BWI's goals and be ready to share specific examples of your past successes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Bioworld International.
We think you need these skills to ace Sales Support Merchandising Manager in Hinckley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Merchandising Manager role. Highlight relevant experience and skills that match the job description, especially your team management and KPI-driven achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for BWI. Mention your passion for customer service excellence and how you can contribute to the team’s success.
Showcase Your Interpersonal Skills: Since this role involves building strong relationships, don’t forget to showcase your interpersonal skills in both your CV and cover letter. Share examples of how you've successfully collaborated with different teams or stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at NJ Screen Prints
✨Know Your Numbers
As a Sales Support Merchandising Manager, you'll need to be data-savvy. Brush up on key metrics related to sales performance and merchandising. Be ready to discuss how you've used data in past roles to drive decisions and improve outcomes.
✨Showcase Your Team Leadership Skills
This role involves managing a team, so be prepared to share examples of your leadership style. Talk about how you've motivated teams, handled conflicts, and fostered a culture of continuous improvement. Specific anecdotes will make your experience more relatable.
✨Understand the Business Landscape
Familiarise yourself with Bioworld International's product range and their position in the market. Being able to discuss their licensed brands and how you can contribute to their growth will show that you're genuinely interested in the company and its success.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in a customer-led environment. Think of scenarios where you've had to manage escalations or implement process changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
