Are you an experienced complaints professional with a passion for delivering outstanding customer service and driving service improvements? This permanent Complaints Resolution Officer opportunity offers the chance to take ownership of a varied dispute caseload, work closely withtenants and operational teams, and ensure compliance with the Housing Ombudsman's Complaint Handling Code within a customer-focused housing organisation.
Offering £31,000-£36,000 and flexible working, this is an excellent opportunity for someone with housing complaints, casework or customer service experience who enjoys investigating complex issues, influencing positive outcomes and promoting learning from customer feedback.
This Complaints Resolution Officer role offers the following benefits:
- A permanent role within a supportive and collaborative team
- 25 days annual leave, plus
Complaints Officer in Wellingborough employer: Niyaa People
Join a supportive and dynamic team as a Gas Engineer, where your skills will be valued in making a real difference in the community. With a focus on work-life balance, you can enjoy consistent Monday to Friday hours, competitive mileage payments, and opportunities for professional growth while working on meaningful projects across Wolverhampton and Staffordshire. Our inclusive work culture fosters collaboration and innovation, ensuring that you thrive in your role and contribute to the well-being of social housing residents.
