At a Glance
- Tasks: Be the go-to person for residents during home improvement projects and ensure their voices are heard.
- Company: Join a purpose-driven regeneration business making a real difference in communities across the UK.
- Benefits: Competitive salary, car allowance, private healthcare, and excellent career progression opportunities.
- Other info: Flexible hybrid working and a supportive environment focused on community improvement.
- Why this job: Make a genuine impact on residents' lives while building strong relationships and solving problems.
- Qualifications: Experience in customer service or tenant liaison, with strong communication and problem-solving skills.
An exciting opportunity has arisen for a Tenant Liaison Officer (TLO) to join a growing regeneration business delivering construction, maintenance, refurbishment and decarbonisation programmes across the UK.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
The organisation works closely with housing providers, local authorities and communities to improve homes and create positive outcomes for residents.
This is a great opportunity for a customer-focused professional looking to build their career within a growing and purpose-driven organisation.
The TLO will act as the main point of contact for residents throughout improvement and regeneration works.
The role is based in Walsall and will be primarily site-based, with flexibility for hybrid working.
You will build strong relationships with residents, coordinate appointments, provide regular updates and resolve concerns, ensuring customers remain informed and supported throughout the works.
Key Responsibilities
Act as the main point of contact for residents throughout improvement works.
Build positive and trusted relationships with customers.
Arrange appointments and coordinate access with site and operational teams.
Keep residents informed of works, timescales, changes and potential disruption.
Conduct customer visits and proactively address concerns.
Support vulnerable residents and ensure their needs are considered.
Handle customer enquiries, complaints and service requests professionally.
Work with operational teams to resolve issues quickly and effectively.
Maintain accurate customer records and case management information.
Collect customer feedback and support customer satisfaction monitoring.
Work with clients, site teams and community stakeholders to deliver positive outcomes.
Contribute to service improvements and a strong customer-first culture.
Essential Experience
Experience in a customer-facing, tenant liaison or customer experience role.
Experience handling customer enquiries, complaints and challenging situations.
Strong communication, relationship-building and problem-solving skills.
Experience working in a fast-paced environment, managing multiple priorities and deadlines.
Experience within social housing, planned maintenance, construction, regeneration or property services is highly desirable.
Experience working with housing associations, local authorities or public sector clients is advantageous.
Understanding of customer service, complaint handling and customer satisfaction.
Good understanding of data protection, confidentiality and accurate record keeping.
Knowledge of social housing or regeneration environments is advantageous.
Confident working with customers on site and across multiple stakeholders.
Full UK driving licence. xiskglj
What's on Offer?
£33,000 – £37,000 per annum
Car allowance
Permanent position
Walsall-based
Primarily site-based with hybrid flexibility
Pension contribution scheme
Life assurance
Private healthcare available
Bonus scheme
Volunteering Leave Scheme
Excellent training, development and career progression opportunities
Opportunity to join a growing regeneration business
Customer-focused role supporting communities and improving homes
If you’re an experienced customer-focused professional who enjoys building relationships, solving problems and making a genuine difference to residents, apply now or contact Olivia at (url removed) for more information
Tenant Liaison Officer (TLO) in Walsall employer: Niyaa People
Join a supportive and dynamic team as a Gas Engineer, where your skills will be valued in making a real difference in the community. With a focus on work-life balance, you can enjoy consistent Monday to Friday hours, competitive mileage payments, and opportunities for professional growth while working on meaningful projects across Wolverhampton and Staffordshire. Our inclusive work culture fosters collaboration and innovation, ensuring that you thrive in your role and contribute to the well-being of social housing residents.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer (TLO) in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Niyaa People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Niyaa People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer (TLO) in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Niyaa People:Your cover letter is your chance to shine! Tell us why you want to work at Niyaa People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Niyaa People!
How to prepare for a job interview at Niyaa People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
