At a Glance
- Tasks: Be the face of a major refurbishment project, supporting residents and ensuring smooth communication.
- Company: Join a leading property services contractor making a difference in social housing.
- Benefits: Competitive pay, business mileage reimbursement, and a supportive team environment.
- Other info: Immediate start available with a temporary contract until November 2026.
- Why this job: Make a real impact in your community while gaining valuable experience in customer service.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 22 - 22 £ per hour.
Join a leading property services contractor in a rewarding role where you'll play a vital part in delivering essential improvements to social housing residents, with an immediate start available and a temporary contract until November 2026.
This Customer Liaison Officer position offers the opportunity to work on a large-scale refurbishment programme across the Yorkshire region, ensuring residents are fully supported throughout the delivery of planned improvement works.
You'll be the face of the project, building positive relationships with residents, coordinating access for works, and providing excellent customer service from start to finish.
This Customer Liaison Officer opportunity is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about delivering a first-class customer experience within social housing.
We'd love to hear from anyone with a background as a Customer Liaison Officer , Tenant Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service Advisor, Community Engagement Officer, or anyone with experience working in social housing, planned maintenance, property services or construction who has a strong customer-focused approach.
As a Customer Liaison Officer, you will be: Acting as the main point of contact for residents throughout refurbishment works.
Proactively arranging appointments and following up on no-access properties.
Building positive relationships with residents and local communities.
Providing clear communication on planned works, timescales and project updates.
Resolving customer queries and access issues quickly and professionally.
Liaising closely with site teams to ensure works are delivered efficiently.
Maintaining accurate records of resident communications and project updates.
I'd love to speak to anyone who has: Previous experience as a Customer Liaison Officer , Tenant Liaison Officer, Resident Liaison Officer or in a similar customer-facing role.
Excellent communication and relationship-building skills.
Experience dealing with sensitive situations and resolving customer concerns.
Strong organisational skills with the ability to manage multiple priorities.
Good IT skills, including Microsoft Office.
Previous experience within social housing, planned maintenance or construction (desirable).
Key requirements for this Customer Liaison Officer role: Full UK Driving Licence.
Access to your own vehicle (business mileage reimbursed).
Willingness to travel extensively across the Yorkshire region.
Ability to stay away overnight when required.
Available to start immediately and commit to the full temporary contract until November 2026.
The role is offering the following benefits: Monday to Friday, 8:00am 4:30pm.
Temporary contract until November 2026.
Business mileage reimbursed.
Opportunity to work on a major social housing refurbishment programme.
Supportive team and well-established contractor.
Immediate interview and start available.
Pay
Rate: £22.00 Per Hour Important Travel however, we welcome applications from anyone who is happy to travel extensively and stay away from home when required.
If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Ryan on07488 866709 or send you CV to TPBN1_UKTJ
Temp - Customer Liaison Officer employer: Niyaa People
At Niyaa People, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and employee well-being. Located in Hemel Hempstead, our team enjoys competitive salaries, generous annual leave, and the chance to enhance their skills through ongoing training and career advancement opportunities, making it a rewarding place to build a meaningful career in asbestos surveying.
StudySmarter Expert Advice🤫
We think this is how you could land Temp - Customer Liaison Officer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Niyaa People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Niyaa People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temp - Customer Liaison Officer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Niyaa People.
How to prepare for a job interview at Niyaa People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Niyaa People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Niyaa People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
