At a Glance
- Tasks: Lead a dynamic team to deliver top-notch housing services and support local communities.
- Company: Forward-thinking Housing Association in the West Midlands.
- Benefits: Competitive salary, hybrid working, and ongoing training opportunities.
- Other info: Join a supportive organisation with a focus on career growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing services and strong team management skills.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced and motivated Housing Team Leader to join a forward-thinking Housing Association in the West Midlands. This is an excellent opportunity for a housing professional with strong leadership experience to manage a busy frontline housing service and help deliver high-quality support to local communities.
As Housing Team Leader, you will oversee a team of approximately 7–8 officers across Housing Management and Anti‑Social Behaviour services. You will provide day‑to‑day operational leadership, performance management, coaching, and support to ensure excellent service delivery to residents. The role offers a hybrid working arrangement, combining office presence, home working, and community‑based engagement where required.
Key Responsibilities of a Housing Team Leader- Lead and manage a team of Housing Officers and ASB Officers
- Monitor team performance and ensure service targets and KPIs are achieved
- Support tenancy management, safeguarding, and ASB case management activities
- Handle complex housing and resident issues, providing guidance and escalation support
- Ensure compliance with housing legislation, policies, and procedures
- Build positive relationships with residents, partner agencies, and stakeholders
- Drive service improvements and promote excellent customer service standards
- Proven experience working within Housing Services, ideally within a Local Authority or social housing environment
- Previous line management or supervisory experience managing teams and workloads
- Strong knowledge of tenancy management, housing legislation, and ASB processes
- Excellent communication, organisational, and problem‑solving skills
- The ability to motivate and develop staff in a fast‑paced environment
- A customer‑focused and solution‑driven approach
- Competitive salary package
- Hybrid and flexible working arrangements
- Permanent, stable employment within a supportive organisation
- Ongoing training and career development opportunities
Housing Team Leader in Stourbridge employer: Niyaa People
Join a dynamic Housing Association in the West Midlands, where we prioritise employee well-being and professional growth. As a Housing Team Leader, you will benefit from a competitive salary, hybrid working arrangements, and a supportive work culture that fosters continuous training and development. Our commitment to delivering high-quality support to local communities ensures that your role will be both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Team Leader in Stourbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Tailor your responses to highlight how your leadership experience aligns with their mission. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. Focus on showcasing your problem-solving skills and customer-focused approach, as these are key for a Housing Team Leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Housing Team Leader position!
We think you need these skills to ace Housing Team Leader in Stourbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant achievements in housing services to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit for our Housing Team Leader position.
Showcase Your Problem-Solving Skills:We love candidates who can think on their feet! Include examples of how you've handled complex housing issues or improved service delivery in your previous roles to demonstrate your problem-solving prowess.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our forward-thinking Housing Association.
How to prepare for a job interview at Niyaa People
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation, tenancy management, and anti-social behaviour processes. Being able to discuss these topics confidently will show that you're not just a good leader but also a knowledgeable housing professional.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your team or improved performance. This will help demonstrate your capability to lead a busy frontline housing service effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling complex resident issues or managing team performance. Practise your responses to these scenarios so you can showcase your problem-solving skills and customer-focused approach.
✨Engage with the Community Aspect
Since the role involves community-based engagement, be prepared to discuss how you would build positive relationships with residents and partner agencies. Share any relevant experiences that highlight your ability to connect with the community and drive service improvements.
